Want to join a fast-growing company that puts people first? We’re an award-winning employer with an exciting opening for an experienced Client Services/Key Account Manager to join our team.
What’s in it for you?
We are committed to making sure our employees reap rewards of commitment and great performance. You will enjoy a secure, supportive, and progressive working environment, where your contribution and achievements will be recognised and rewarded.
We offer comprehensive training as well as development and career progression opportunities.
As a Client Services/Key Account Manager, you can also look forward to benefits include the following:
About us
We are a multi-award-winning business energy consultancy working with the UK’s leading energy suppliers to help businesses save money on their utilities and reduce their environmental impact. Since 2019, we've welcomed over 150 employees, and we're eager to add passionate talent like you to our growing team.
About the role
As the Client Services/Key Account Manager, you will be the heart and soul of Tritility, helping our customers by keeping in regular contact to ensure we deliver the best customer journey from start to finish.
You will be able to identify customer needs by clarifying information, dealing with issues and provide solutions within the best time frame. Within this role you will always go above and beyond what is expected of you, by providing a professional and excellent level of service. Managing a team of Client Services Agents to deliver outstanding customer support throughout the customer lifecycle.
Daily you will personally be contributing and supporting the team in interacting with customers via inbound/outbound calls and emails, delivering a great experience, making sure all customer needs are met, providing helpful advice and support, whilst developing and building sustainable relationships. You will support the team in making customers aware of additional services we provide, and take escalations when necessary, priding yourself in delivering first time resolution for our clients. A leader who can deliver customer service while ensuring set KPIs and SLAs are maintained and adhered to.
Our standard working hours are Monday-Thursday: 8:30am-5:00pm and Friday: 9:00am-3:00pm. Yes, you read that right, no evenings, no weekends and an early finish on a Friday!
