WHAT WE'RE LOOKING FOR
Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an immediate opening for a Client Services Account Manager to handle a book of business of policyholders (with estimated annual premiums of $250k+), while supporting new business growth. This individual will manage onboarding of new business for assigned accounts, provide ongoing consultative account management services to clients (e.g., installation meetings, claims reviews, pre-renewal meetings), while maintaining documentation of all customer/broker activities in company databases.
ESSENTIAL RESPONSIBILITIES
- Resolves customer service issues, timely addresses inquiries for all policies, acts as liaisons with all internal departments, troubleshoots effectively, consistently follows up with all parties for resolution; utilizes monitoring tools to ensure continued compliance.
- Coordinates and conducts on-boarding meetings with assigned new policy holders and brokers; conducts prospect calls and
- meetings.
- Conducts quarterly claims reviews with policy holders and brokers for each assigned account.
- Completes mock claims reviews with new claims professionals.
- Coordinates and conducts pre-renewal meetings with assigned policy holders and brokers.
- Uses company computer systems and databases proficiently; establishes and maintains a diary system to manage account
- assignments.
- Collaborates with the Director of Client Services, team members and leadership to develop and implement effective service practices; collaborates and fosters a positive working relationship with other departments and teams.
- Actively participates in classroom and on-the-job training and is able to demonstrate mastery of the subject material.
- Exhibits continuous improvement under the guidance of the supervisor and demonstrates mastery of fundamental knowledge and skills.
- Develops and delivers professional training to internal departments.
- Proactively communicates issues to supervisor and/or Director of Client Services.
- Ensures work is performed in accordance to Company standards, training guidelines, and supervisory direction.
REQUIRED QUALIFICATIONS
- EDUCATION: Bachelor's degree from a four-year college or university required.
- CERTIFICATIONS: One or More Preferred: Workers Compensation Claims Administration (WCCA), and/or California Workers' Compensation Claims Professional (WCCP), and/or Claims Practitioner in Workers' Compensation ((CPWC-IND), and/or Self-Insured (SIP), and/or Associate in Risk Management (ARM), and/or Chartered Property Casualty Underwriter (CPCU).
- EXPERIENCE: Minimum of two years of California Workers’ Compensation claims handling or claims customer service experience required; must have experience participating in claims reviews and communicating and collaborating with internal and external customers.
- COMPUTER SKILLS: Proficiency with Microsoft Office Suite (including intermediate Excel ability) and be proficient on applicable company databases/systems and vendor software programs.
- Strong communicator with excellent presentation, interpersonal and conflict resolution skills required.
WHAT WE OFFER
- Manageable portfolios
- Work-Life Balance
- Work From Home Program (up to 2 days per week)
- Modern Office Setting
- Free On-Site Fitness Facility
- Free On-Site Garage Parking
BENEFITS
- Paid Time Off
- Paid Holidays
- Retirements Savings Match
- Group Health Insurance (Medical, Dental, and Vision)
- Life and AD&D Insurance
- Long Term Disability Insurance
- Accident and Critical Illness Insurance
- Flexible Savings Accounts
- Paid Community Volunteer Day
- Employee Assistance Program
- Tuition Reimbursement Program
- Employee Referral Program
- Diversity, Equity and Inclusion Program
ABOUT US
With more than 50 years in business, Berkshire Hathaway Homestate Companies has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.
At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplace—something we truly value. We’ve created an approachable and collaborative atmosphere. Here you’ll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.
DISCLAIMERS
This job posting is not intended as an exhaustive listing of responsibilities and qualifications. A copy of the job description is available upon request. The Work from Home Program is subject to certain eligibility requirements. The salary range is an estimate. The actual salary may be above or below the range depending on experience, skill, and education.
