Client Service Specialist I responsibilities include, but are not limited to, the following:
Client Interaction
- Answering calls with clients to better serve their needs and to transfer any calls to the appropriate department as needed.
- Set up/verifying new clients as needed according to protocol and follow through with any issues that are involved with the client set up process
- Send a new requisition to the clients as needed
Requisition Processing
- Work closely with clinical lab to ensure all requisitions have been accessioned and there are no issues holding up resulting of patient result
- Complete data entry for specimen orders into LIS
- Follow procedure as it pertains to late arrivals
- Sort all requisitions when needed as procedure requires
- Complete data entry for all specimen orders
- Scan documents into record documentation system as needed
- Process all web requisitions as the procedure states
- Process all EMR orders as the procedure states
- Add MDs to needed requisitions as needed
- Check reported basket at the end of each day
- Recognize and escalate mis-sorts and mis-batches to Representative I or II
Specimen Processing
- Verify all documents are in View Wise
- Be alert to the need of any process changes daily to maintain appropriate turnaround time
- Understand and meet process for turnaround times – involve Representative II or manager if needed
- Process all specimen splits as the procedure states (as needed)
- Knowledgeable on specimen requirements and handling procedures. Serve as a resource for Lab Assistants.
Administration/Other
- Notify manager of any client concerns that you feel needs immediate attention
- Observe compliance when it comes to PHI information (with information lying around or on your computer)
- Use PPE per policy when in the laboratory
- Contact IT if needed to resolve issues, this can involve program issues to equipment issues. (establish a helpdesk ticket for all issues)
- Keep Client Service department and your personal area neat and clean
- A day’s schedule can be affected by specimen delivery delays, possibly resulting in later arrival times or later finish times. Flexibility with scheduling, within reason, is required.
- Weekend and holiday work is required.
- Work during adverse weather conditions, as much as safety will allow, is required
- Maintain the scanning room is clean and picked up. All requisition folders are in their place and not left out on the tables.
- Check email daily when at work, maintain all mandatory education, and adhere to attendance policy.
- Other duties as needed
Minimum Educational Qualifications:
- Associate degree in Business preferred, minimum requirement to Qualify as Testing Personnel as defined by High School Diploma or its equivalent.
- Minimum 1-2+ years’ experience in a laboratory and or/ customer service setting preferred and is comfortable dealing with clients in a business setting.
Minimum Qualifications:
- Must possess proficiency with basic computer programs
- Be a strong team player
- Excellent communication skills
- Must be able to multitask and keep up in a fast-paced environment
- Must work well on your own with minimal supervision
- Must not be in disciplinary action cycle.
- Must be comfortable handling patient samples using proper PPE procedures
Position is full-time, working 3rd shift Tuesday - Saturday 2:30am - 11:30am, with overtime as needed. Candidates currently living within a commutable distance of Louisville, KY are encouraged to apply.
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
