Client Service Specialist - Employee Navigator

Job Opportunity – Client Service Specialist with 4myBenefits in Cincinnati, OH

Do you thrive in supporting and providing effective solutions to customers? Does being a critical part of the success of a company motivate you? If so, we want to speak with you!

As the Client Service Specialist with 4myBenefits, you will be the main point of contact for our clients and various internal departments within the company and provide ongoing service delivery to support client requirements and needs.

Other responsibilities include:

• Serve as the first-level system support for assigned clients and communicate with customers daily via phone, email, and web conferencing.
• Perform system configuration and testing to meet client requirements for projects and annual enrollment.
• Administer the benefits administration system accurately and timely.
• Work in a team-based environment to ensure processes are implemented properly.
• Work directly with multiple internal and external teams and contacts including Account Management and EDI teams, clients, and carriers.
• Training clients to use the 4myBenefits systems.
• Maintaining and updating client profiles using SalesForce.
• Support ACA processing.

Skill Requirements:

• Bachelor’s Degree preferred or equivalent experience in lieu of degree.
• Employee Navigator software experience; preferred.
• Experience working in a technical customer service environment, insurance, or healthcare benefits industry is preferred.
• Experience with data entry and manipulation is preferred.
• Strong attention to detail with exceptional written and verbal communication skills.
• Strong organizational and time-management skills.
• Knowledge of benefits and/or insurance.

   

If you are ready for a new challenge and meet the qualifications outlined above apply online at https://grnh.se/859dcdec3us. Be part of our future!

EEO/M/F/D/V. No third-party applications, please.

If you are ready for a new challenge and meet the qualifications outlined above apply online at https://grnh.se/859dcdec3us. Be part of our future!

EEO/M/F/D/V. No third-party applications, please.