We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.
Capital.com is on a mission to make the world of finance more accessible, engaging, and useful.
We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Bulgaria, Sofia!
We're seeking a German-speaking Client Service Associate to join our team and help spread our message!
Responsibilities:
- Support our clients at all levels
- Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
- Assist clients with the KYC procedure
- Provide a tour around the trading platform
- Build client trust and satisfaction through professional support and training
- Be keenly aware of the competitive landscape and understand financial markets
- Collect clients’ feedback and analyze how clients’ experience can be improved
- Keep open communication between the departments to resolve any issues
Requirements:
- English level Upper-Intermediate
- Proficiency in German
- Advanced interpersonal and communication skills
- Ability to listen to clients and your team’s needs and find solutions
- Ability to work flexible shifts from Monday to Friday (8:00 AM to 5:00 PM or from 12:00 PM to 9:00 PM)
- Excellent communication skills, both verbal and written
What we offer:
- Performance Review
- Hybrid working model
- 22 days paid annual leave
- Flex-bens platform with 180 BGN budget per month
- Volunteering Programme
- Workation
Be a key player at the forefront of the digital assets movement, propelling your career to new heights!
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.
