capital.com is hiring a

Client Service Associate (German & English speaking)

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. 

Capital.com is on a mission to make the world of finance more accessible, engaging, and useful.
We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Bulgaria, Sofia!

We're seeking a German-speaking Client Service Associate to join our team and help spread our message!

Responsibilities:

  • Support our clients at all levels
  • Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
  • Assist clients with the KYC procedure
  • Provide a tour around the trading platform
  • Build client trust and satisfaction through professional support and training
  • Be keenly aware of the competitive landscape and understand financial markets
  • Collect clients’ feedback and analyze how clients’ experience can be improved
  • Keep open communication between the departments to resolve any issues

Requirements:

  • English level Upper-Intermediate
  • Proficiency in German
  • Advanced interpersonal and communication skills
  • Ability to listen to clients and your team’s needs and find solutions
  • Ability to work flexible shifts from Monday to Friday (8:00 AM to 5:00 PM or from 12:00 PM to 9:00 PM)
  • Excellent communication skills, both verbal and written

What we offer:

  • Performance Review
  • Hybrid working model
  • 22 days paid annual leave
  • Flex-bens platform with 180 BGN budget per month
  • Volunteering Programme
  • Workation

Be a key player at the forefront of the digital assets movement, propelling your career to new heights!
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.

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