⚡ WHO WE ARE: Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it. Mission 🚀: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike. Figures 📊 : D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow. Values 😍: At D-EDGE we are driven by these 4 key values We care about people #PEOPLE FIRST We dare to share #OPEN COMMUNICATION We embrace change #ADAPTABILITY We go the extra mile #GO BEYOND Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations!   D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.

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🧑‍🤝‍🧑ABOUT THE TEAM: The Customer Service department is at the heart of our value proposition. The teams support our clients in their activities. They carry out onboarding and training for new customers (or existing customers integrating new products) and provide Level 1 technical assistance and incident resolution service. When necessary, they escalate to levels 2 and 3. The Technical Service Specialists (TSS) regularly forward user comments to the Product teams. To be as close as possible to our customers, the teams are located in each of our 22 offices, and the assistance can be reached more than 10 hours a day, thanks to a rotation of the teams, including weekends. You will be joining the French Speaking countries Technical support team, composed of 24 people. You will be reporting to Michael Nallet who is Technical Support Team Leader. The Technical Support team's main objective is to be our client's first point of contact when they experience technical difficulties. YOUR SCOPE As a Customer Service Agent, you’ll be the first point of contact for our clients in the hospitality industry. You’ll play a key role in ensuring smooth communication, expertly routing client queries, and resolving requests when possible. This role is the perfect springboard for career growth, offering opportunities to progress into advanced roles with increased technical and functional responsibilities. 🎯 WHAT YOU’LL BE DOING:

Be the first contact for clients: Answer incoming calls and emails with professionalism and a smile.

Filter and dispatch requests: Understand client needs, assess urgency, and redirect inquiries to the appropriate teams.

Solve simple issues: Use your knowledge of our products to provide fast and effective solutions for basic requests.

Ensure a smooth client experience: Guide clients through our resources and tools to empower them.

Collaborate with your team: Share feedback, contribute to process improvements, and celebrate team successes

⭐WHAT YOU’VE GOT:

High sense of customer relationship

Sharp identification of customer’s request, asking specific questions in order to gather the most accurate information for Support to handle the case in the shortest possible time

Fluent in French and English (additional language is a plus)

Excellent communication skills

Ability to work with others in a close manner

Good multi-tasking skills

Technical expert in related computer applications

Able to react effectively and calmly in emergencies

💜 WHAT WILL YOU FIND ?

Career Growth Opportunities: This role offers a clear pathway to advanced positions with greater responsibilities, such as second-line support or functional consulting.

Dynamic Team: Join a group of motivated, supportive professionals who value collaboration and innovation.

Make an Impact: Work on cutting-edge solutions that shape the hospitality industry and directly improve client satisfaction.

Vibrant Culture: Experience a workplace that values your growth, celebrates your achievements, and fosters a strong sense of community.