Client Relations Administrator
Salary: £24,720
Position Summary
Working as a member of the Client Relations team within Service Delivery, you will be the day-to-day point of contact to Medica’s clients. You will provide first line customer service and be responsible for the processing of work requests, client communications, complaint handling and all operational client-based queries across all service lines for the Radiology service in the UK.
You will work alongside other teams within Service Delivery to ensure that service level agreements are met, and the highest quality of service is provided to clients.
This job description is neither exclusive nor exhaustive. The duties and responsibilities may vary from time to time in the light of changing circumstances and in consultation with the post holder.
Key Responsibilities:
• Act as the primary point of contact for our growing client base.
• Processing of all Elective stats.
• Perform all tasks related to the processing of work requests.
• Providing weekly/monthly reports to clients showing Elective performance.
• Proactive service monitoring to ensure key metrics are delivered.
• Maintain professional relationships and share information with other teams and departments.
• Identify issues and trends, looking to resolve or escalate as required.
• Assist in the review, learning and resolution of any formal complaints.
• Administrative tasks pertinent to the Client Relations Team.
Who we are:
Medica is the UK’s largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 200 Head Office staff and the company still focusing on growing, there has never been a better time to get involved.
We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.
We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance.
We celebrate difference and encourage everyone to be themselves at work. Join us today!
