Client Outreach Specialist - Account Receivable

We are looking for a Client Outreach Specialist to join our fast-paced work environment. The perfect candidate will be a self-starter, have impeccable attention to detail and sense of urgency and deadline driven with a willingness to adapt to change. This role will report to the Supervisor, Accounts Receivable, and will have great visibility cross-departmentally across all functions of the organization. 

As our Client Outreach Specialist, you will be required to: 

• Develop and maintain relationships with counterparts on the external customer and internal business side to understand billing and payments experience for Envoy customers.
• Leverage understanding of customer needs, Envoy’s products, and systems to identify and proactively address drivers of non-payment.
• Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Customer Experience and Account Management teams on driving quick and efficient resolution.
• Partner with Finance, Customer Experience, and Account Management teams to proactively surface operational feedback and address process gaps/issues.

To apply for this role, you should possess the following skills, experience and qualifications: 

• Bachelor’s degree or above.
• 1-3 years of relevant Accounts Receivable (customer facing) experience.
• High proficiency with Microsoft Excel, Power BI.
• Passion for technology and bringing innovative tech products to new users; skilled at quickly learning and adopting new technology tools.
• Motivation, drive, and persistence to pro-actively solve customer problems, while remaining calm under pressure
• Excellent written communication skills and the ability to explain highly complex topics in a way that anyone can understand.
• Yearning to immerse yourself in learning a new industry and product to become an expert.