🪐 Discover our galaxy
Malt is Europe's leading freelancing platform with one clear mission: to give people the freedom to choose who they work with. Co-founded in 2013 by Vincent Huguet, who still serves as CEO, Malt is a tech company with a human approach that helps companies and freelancers make the perfect match.
Malt is a marketplace that embraces a community of over 700,000 freelancers and over 70,000 clients, ranging from small and medium-sized enterprises to large corporations. More than just a connector, our marketplace streamlines freelancer-client communications, simplifies administrative and legal tasks, expedites invoicing and payments, and so much more.
We are all about giving both freelancers and companies choice and added peace of mind, so that every experience on Malt is nothing less than (inter)stellar. The launch of Malt Strategy in 2023 enabled Malt to broaden its scope by offering the expertise of a network of top independent consultants and transition managers, to better support companies from the strategy to the implementation of ambitious projects.
✨ Malt is also…
- a tech company with a human approach
- a company with a strong culture fueled by 700 Malters from 40+ nationalities, working from 9 countries all around Europe - Germany, Belgium, United Arab Emirates, Spain, France, Netherlands, Nordic countries, United Kingdom, and Switzerland.
- committed to creating a safe and inclusive space where every employee can thrive both personally and professionally
- committed to equality and diversity (50% of People managers are women)
- a company with strong career path policies allowing all Malters to develop and grow equally
- backed by renowned investors including ISAI, Serena, Eurazeo Growth, Goldman Sachs and BPI France
Join us on Planet Malt, we need you to help us write this next chapter! 🪐
At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.
Explore your future career 🔭
Malt’s Finance Operations team works closely with our financial partners (payment management platforms) as well as our sales and technical teams. As this department handles accounts receivables and cash collection, it plays a crucial role in managing Malt’s client relations and therefore its overall success.
We are searching for a fixed term contract Team Lead who will support the Client Operations team by supervising at least 6 people in their daily tasks. This team’s main mission is to optimize the invoicing and payment processes of the platform in order to offer our freelancers and customers an ever more exceptional experience on the Malt platform.
Key responsibilities✨
Management of the Client Operations team:
Accompany the team in daily tasks (invoicing process, collection, management of purchase orders, support)
Define team priorities and KPIs according to periods / activities / workflows and monitor the performance of each team member
Promote the daily work of the Client Ops teams within the various Malt departments and promote synergies with other departments
Innovation / Process automation:
Implement and monitor billing-related projects (simplify and automate billing processes, automate order/SO processes, etc.)
Identify bottlenecks in current financial processes that cause friction on the client/freelance side and lead to low value-added manual tasks (invoice / credit note management, manual invoice sending, etc.)
About you 🧑🚀
3+ years of experience within a billing department in a dynamic and complex environment
A first successful experience in team management
Rigorous, autonomous and very organized
Positive & constructive attitude and strong leadership skills
Creative approach to problem solving
Strong mastery of tools like Excel as well as planning and organizational skills
Full fluency in French and English, able to manage an international team and comfortable in an English-speaking environment
How to join the mission? 🚀
First exchange with a Talent Acquisition Manager
Interview with one of our Team Lead Client Operations
Business case to be completed on site (Excel / Scenario) with two managers from the finance team
Final interview with our Chief Financial Officer
Coffee to meet the rest of the team!
Malt is the perfect space to thrive personally and professionally 💫
- Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other new joiners at our office in Paris
- Equity: Every Malter is entitled to stock options
- Lunch vouchers (legal benefit): €9/day on your Swile card
- Transportation (legal benefit): 50% reimbursement (any type of transport)
- Healthcare insurance (legal benefit)
- RTT: From 8 to 12 days off per year
- Sports: Company participation to a Gymlib membership
- Malt sabbatical: Every three years, all Malters are entitled to a one month fully paid sabbatical leave
- Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow
- Remote work: Hybrid policy balancing on-site and home office
- Team building events organized every year
Ready? Get your ticket to Malt 🪐
At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.
