Client Operations & Services Analyst

With more than 20 years of proven expertise, QUALCO is a leading Fintech solutions provider, offering cutting-edge, analytics-driven enterprise software solutions across 35+ countries worldwide. Our comprehensive technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organisations, and beyond.

At QUALCO, we empower the financial world with innovative technology. As a Client Operations & Services Analyst, experienced in the Debt Management industry, you will be part of our Qualco Intelligent Finance (QIF) team in Athens and you'll play a crucial part in ensuring best in class support of our receivables management services. You will collaborate with Software Development teams and Business Domain Experts. to guarantee system availability and quality of service.

A Day in the Life of a Client Operations & Services Analyst at Qualco will include:

• Logging, tracking and resolving incidents to deliver support that meets Service Level Agreements;   
• Managing day to day Business Operations and System Administration; 
• Managing and owning the implementation/ testing processes;
• Analyzing and documenting new business requirements;
• Responding to and following up on client and partners queries and issues; 
• Creating and maintaining operational manuals and procedure documents;
• Proactively suggesting improvements to the operational processes to advance the quality of service; and
• Conducting system training to clients. 
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

What we are looking for:

• BS degree in Information Technology, Computer Science or equivalent;
• Minimum 3 years' experience working in debt portfolio operations sector;
• Detail-oriented with high level of ownership and problem-solving skills;
• Familiarity with operational processes and support tools, estimation and quality assurance principles;
• Client facing/handling skills;
• Aptitude to learn new technologies and skills;
• Excellent written and verbal communication skills in Greek and English.

What is considered a plus:

• Working knowledge of Debt Management software and databases; knowledge of Qualco Collection & Recoveries will be considered a significant qualification;
• Experience in working with SQL.

Benefits

Your Life @ Qualco

As a #Qmember, you'll embody our values every day, fostering a culture of teamwork & integrity, passion for results, quality & excellence, client focus, and agility & innovation. Within a truly human-centred environment built on mutual respect and trust, your dedication to our shared vision will not only be recognized but also celebrated, offering boundless opportunities for your personal and professional growth.

Find out more about #LifeatQualco 👉🏼 qualco.group/life_at_qualco_group

Join the #Qteam and enjoy:

💸 Competitive compensation, ticket restaurant card, and annual bonus programs.

💻 Cutting-edge IT equipment, mobile, and data plan.

🏢 Modern facilities, free coffee, beverages, and indoor parking.

👨‍ Private health insurance, onsite occupational doctor, and workplace counselor.

🏝️ Flexible working model.

🤸‍ Onsite gym, wellness facilities, and ping pong room.

💡 Career and talent development tools.

🎓 Mentoring, coaching, personalised annual learning, and development plan.

🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities.

At QUALCO, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Application Note: All CVs and application materials should be submitted in English.

Disclaimer: QUALCO collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.