Client Operations & IT Support

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn and Twitter.

THE OPPORTUNITY

CONTEXT:

Our IT department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts in charge of the deployment and operation of the Ivalua Cloud which hosts the environments for our clients around the world. 

ROLE:

Here at Ivalua, we are currently looking for a Client Operations & IT Support.You will be reporting to - Manager-IT Client Ops. You will be responsible for installing and maintaining servers and workstations, hardware, software, and networks, under the supervision of the Global  IT Desktop Manager.

WHAT YOU WILL DO WITH US:

Install, configure, test, maintain, and update workstations, as well as server hardware and software, phones, and printers
Diagnose, troubleshoot, and resolve hardware, software, network, or other issues
Provide technical support on-site or via phone or email
Configure computer networks and VPN
Maintains applications and/or virus protection measures
Analyses network and system logs and identifies potential issues with computer systems
Create proper documentation, diagrams, and other detailed instructions

YOUR PROFILE

If you have the below experience and strengths this role could be for you

Skills and experience : 

• Minimum 5 years  of  experience as a System and Network Engineer in a production environment
• Strong knowledge of Systems, including Microsoft technologies, and Web
• Strong network knowledge, including HTTPS, SSL, and SFTP protocols
• Good knowledge of PowerShell scripting would be a plus
• Good knowledge of REST API operating principles would be a plus
• Good understanding of application issues in order to effectively manage priorities
• Rigour, attention to detail, curiosity and autonomy
• Work on week end (on call at least)
• Bachelor’s Degree in Systems & Networks or Cybersecurity

Soft Skills

• Good command of English, both written and verbal, given the international dimension of the team
• Good communication skills and writing skills
• Motivation to evolve in a scaleup, international, dynamic and fast-growing environment. 

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :

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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin

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