Position Purpose
This role is to translate client needs into technical specifications to enable the client to process its data efficiently/effectively. Client Liaisons are the Key Person of contact for Client Service and Operations teams with the responsibility of managing work priorities. Persons in this role represent Operations’ interests and knowledge in relation to Clients and Client Services.
Key Responsibilities and Duties
Act as front and face for the Nielsen operations team, both internally towards our Client Services team as directly at client site for priority clients:
- Capture client requirements around database setup and adaptations, interpreting the client need and working with different stakeholders to provide the best solution
- Manages communication with client and client services team around the impact of changes to client deliverables
- Communicate operational improvement initiatives in a clear and understandable manner both to internal stakeholders as to your selected clients
- Have accountability for the on time and on quality execution of client requests, either requested by the client directly or via the Client Services team:
- Does initial analysis of client requests and raises tickets brought by clients or Client Services through the appropriate channel
- Follows up on outstanding client tickets and ensures on time and on quality execution, as well as prompt escalation/communication if potential issues arise
- Executes a final validation on client deliverables to ensure client requirements have been executed as expected prior to delivery.
- Supports the quality team in root cause analysis and communicates action plans to client
- Reports quality metrics on behalf of clients, including databases delivered with errors.
- Develop and manage relationships across senior members across senior members of Nielsen and the Major Manufacturing clients:
- Category expertise; Learn and understand the Clients products and categories, propose and align their data standards.
- Engage with the quality lead to apply process improvement learnings within your way of working and ensure clients quality issues are addressed
- Support the implementation of action plans where Client or Client Service involvement is required.
- Communicate delivery requirements to Output Lead
- 1-2 years’ experience in any of Operational or Client facing role
- Good technology skills – basics include MS word, excel, power point.
- Strong communication skills, both verbal and written and very good English.
- Ability to build relationships and work with people from different regions and cultures.
- Excellent administrative and organisational skills and an eye for detail.
- Good business acumen and a pro-active approach to problem solving.
- A good decision maker who is able to drive/manage projects forwards to meet client needs.
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
