Client Intake Agent (ABA Therapy) - EST Hours (Remote)

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to US based companies. We are not a recruitment agency, we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency and a personal touch. 

We Are Hiring! 

We are seeking a Client Intake Specialist Agent for our US based client, an ABA Therapy company that provides evidence-based behavioural support services. The intake team plays a critical role in welcoming new clients and ensuring a seamless onboarding experience. This position is best suited for a compassionate and confident individual with excellent English, strong communication skills and a talent for engaging with people. 

NB – Working Hours: 

• Monday to Friday 

• 1:00 PM to 10:00 PM EST (7:00 PM to 4:00 AM SAST) 
• 1:00 PM to 4:00 PM EST (training hours) – Lunch break and development tasks 
• 4:00 PM to 10:00 PM EST (core role hours) – Sole responsibility for intake 
• All working hours comply with the Basic Conditions of Employment Act (BCEA) 

PLEASE NOTE: 

• Work Environment: This is a remote role for South African Citizens only 

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download), with wired Ethernet connectivity is mandatory. Applicants without this setup cannot be considered 

• Power Backup: A reliable backup solution for load shedding and outages is required. Applicants without a power backup cannot be considered 

Duties & Responsibilities 

• Answer and convert incoming inquiries to clients
• Conduct follow-ups on leads not yet contacted or needing re-engagement 
• Update CRM systems accurately to log communications and lead status 
• Use existing scripts and workflows, with the ability to adapt as needed 
• Participate in training and support tasks during early hours of the shift (1:00 PM – 4:00 PM EST) 
• Assist with additional administrative or operational tasks (TBD) 

Requirements

• Previous experience in customer service, sales, or intake roles 
• Experience in healthcare or ABA therapy is beneficial but not required 
• Friendly, patient, and professional phone manner 
• Fluent in English with a clear, neutral accent 
• Able to work off-script and engage in real conversations 
• Comfortable using MS Office and basic computer systems 
• Responsible, self-managed, and detail-oriented 
• Comfortable working remotely with minimal supervision 

If you are not contacted within 14 working days, please consider your application unsuccessful.