Client Funds Operations Specialist (Part Time-Weekend)

  • Support the processing of withdrawal payments with third-party Payment Service Providers (PSPs), following established procedures and security measures.
  • Respond to customer cases promptly and professionally, escalating complex issues to supervisors as necessary.
  • Foster positive relationships with external service providers, facilitating effective communication and problem-solving.
  • Assist in preparing transaction remittances for the night shift, ensuring completeness and accuracy.
  • Contribute to daily settlement procedures and data entry into the ledger system.
  • Perform daily settlement tasks under the supervision of senior staff members.
  • Conduct reconciliation of bank accounts to transaction accounts, reporting any discrepancies to supervisors for resolution.
  • Assist in bookkeeping activities using Xero accounting software, maintaining organized and accurate financial records.

Requirements

  • Well organised with high accuracy levels, attention to detail
  • Skillful with MS Office (especially Excel)
  • High proficiency in both English and Mandarin
  • Work well in a team and be able to work autonomously and take ownership of tasks
  • Excellent communication skills and strong organizational and time management skills
  • Familiar with MT4/MT5 Trading system is a plus

Benefits

  • Opportunities for enriching career growth, including exposure to regional contexts.
  • Healthcare coverage (medical, dental, optical), gym benefits.
  • Flexibility in smart casual dress code.
  • Young, vibrant and open work culture.

Introducing BID Operations, your trusted partner in providing comprehensive technology, customer services, accounting & operations, and risk & compliance services to support our customer business growing! We understand that as a new business, you face unique challenges in managing these critical functions while focusing on your core competencies. That's where we come in.At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s unique challenges and tailoring our services to meet your specific requirements. We believe in building strong partnerships and working closely with you to develop strategies that align with your goals. Our team brings extensive industry knowledge and expertise to the table, providing valuable insights and innovative solutions.Confidentiality, integrity, and reliability are the cornerstones of our services. We employ robust security measures to safeguard your sensitive data and ensure compliance with data protection regulations. Partner with BID Operations and let us be your trusted ally on the path to business success. Contact us today to explore how our services can help you overcome challenges, accelerate growth, and achieve your entrepreneurial vision. Together, we can turn your startup dreams into reality.

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