Client Experience Executive (Part time)

About Us

For over 15 years, CareShield has been the market leader in providing innovative technology driven workforce development solutions. We are more than just a training company, we provide the total solution to our customers streamlining their administration and developing their staff.

About the Role

We are seeking a Part Time Client Experience Executive who will deliver an exceptional client service to both new and existing clients, ensuring effectiveness and efficiency. Utilise pertinent computer systems and knowledge base to provide first contact resolution and next step information for all enquiries. 

Main responsibilities and duties

• Support the Client Success Manager in executing onboarding plans for new clients.
• Serve as the primary point of contact for client-specific matters.
• Communicate with clients to comprehend their needs, deliver presentations, and attend meetings to explain product value.
• Respond to clients queries in a professional, timely and accurate way, via phone, email or chat, logging issues in our CRM system.
• Make outbound calls to customers to support them in achieving 100% compliance, and to introduce and promote new products. 
• Import data, establish new client portals, guide clients through the correct processes, generate client data, and provide system training either through online platforms or in-person sessions.
• Collaborate with internal departments to ensure accurate information is communicated.