Client Engagement Manager (Recruitment Agencies)

You will be responsible for helping recruitment agencies get the most from Messly, supporting them from the sales process through their lifecycle as a customer.

Using your recruitment background, you will become a trusted advisor to our clients, building close relationships

Specifically, your role will focus on:

Onboarding and Training: Train new recruiters how to use Messly, giving product demos and tutorials. You’ll become an expert in Messly, with an in-depth knowledge of the product features and capabilities, coaching them on how to utilise the product fully. When we release new features, you’ll help coach them on how to use these.

Regular Check-ins: Offer regular status meetings with customers to understand their needs and gather feedback. We are proactive in reaching out to clients, not waiting for them to report issues. If clients are having issues, or we notice that they’re not using the product property, you would work to fix these issues.

Account Reviews: Use our data dashboards to understand if Messly is being used to its full potential, and suggest ways for agencies to get more value from us. Where issues are identified, we will create action plans to help solve these.

Process Development: You’ll own the processes and documentation around your role, and ensure these are continually maintained.

In addition, you will help with:

Sales support: Supporting the CEO through the sales process, including outreach to potential agencies, and follow-ups through the sales process.

Feedback: Share feedback from agencies with the product team, and contribute ideas for how to improve our service based on their feedback and the data you can see.

Ops: You will manage and run occasional operational processes, such as generating reporting and customer reporting, working with our ops team.

A Typical Day

Messly is small, fast-growing company so each day is different. But if they was a ‘typical\ day, it might include:

• Joining a sales call with a prospective client to understand if Messly is a fit for them, and following up with a proposal and some pricing
• Running a training session for recruiters from a new client. That might be in their offices or on a video call. You’d give them a demo of the key features, and help them to set up their accounts on Messly.
• In between, you might pick up a few questions in your inbox from recruiters who have a question about using Messly, or call up a recruiter who you can see is struggling to have success on Messly
• Finally, ahead of the team meeting the next day you’ll spend an hour reviewing your action plan for an agency that’s struggling, collate some product feedback and prepare some data and charts for discussion with the team.

Working At Messly

You'll be our first hire in Australia, and a key part of the initial team. One of the founders is relocating to live in Sydney to run the Australian business, and you will be working closely with him on a day-day basis. The other founder will travel to Australia also as needed.

We will ensure you feel part of the wider team in the UK, as feeling part of a team is really important to everyone here. You’ll get to meet us on weekly team meetings on Zoom and you’ll be interacting with the UK every day via Slack too.

Messly is a fully remote company and has no fixed office, and this will not change in future. Part of your role will involve visiting client offices to run training or other meetings. We expect this to be around 2-3 times per month.

We’ll help to support getting you setup at home if you haven’t worked remotely before including any computer equipment you need. You'll receive in-person training when you start, to give you the ins and outs of the company and meet the team you’ll be working with. We also offer co-working space near you if you’d prefer not to work from home.

Essential:

• You'll need to at least 5 years of experience in recruitment.
• You're available to start in early 2024.
• You must be based in Australia and have the right to work in Australia, as we are not registered as a visa sponsor.
• You have excellent written and spoken English.

Bonus:

• You have experience working remotely and/or within a startup environment.
• You have some previous experience in an account management or similar client facing role, where you can show evidence of some of skills noted above.

Personal Skills

To thrive in this role, you must have the following traits:

People Person:

• Much of the role depends on building relationships with recruiters, whether in person or via phone and email. So you must be a confident communicator who enjoys interacting with people, and can empathise and build relationships quickly. We want someone who's likeable, easy to chat to and will take pride and joy in helping our recruiters get the most from Messly.

Strong Initiative:

• We will support you as you get started, and aim to give good on-the-job training, but you will need to pick up new skills quickly and enjoy doing so. We'll expect you to use your initiative to solve problems, and be proactive rather than waiting to be asked.

Structured & Organised:

• You've proven you can stay on top of multiple clients and manage many relationships, as well as other task lists and inboxes. You’ll have a wide range of responsibilities, so will need you to be diligent and well-organised to manage your time across them. We expect you to care about the small details and work tirelessly to make sure your work is carried out with consistency and reliability.

Positive Attitude:

• You are cheerful, enthusiastic about your work and will enjoy helping your colleagues. You're not phased by changes or introducing new processes or receiving feedback from customers.

Tech Confident:

• You don't need any specific technical skills but we will ask you to use a wide range of online tools and resources to be effective.

Data Savvy:

• You don’t need to be a data wizard, but you should be comfortable using spreadsheets and be confident looking at numbers to find trends and to inform your decisions.

Details and benefits

The key details are:

• Full-time role
• Remote, but must be based in Australia and able to travel to major cities to meet clients as needed
• Start date of February 2024.

The benefits are:

• Salary plus super
• 25 days of annual leave per year, plus public holidays
• Budget for home IT setup and/or co-working membership
• Gym budget

About M3 EU:

M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.

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