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Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at
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You'll work with the Head of Client Experience to develop and define the client engagement strategy for Europe from onboarding through to ongoing nurture and education, using digital delivery platforms wherever possible. The post holder will focus on increasing value and optimising the client experience using tools and tactics such as regular feedback sessions, events, product enhancement requests, enablement, a digital knowledge base, support / professional services, user community and best practice sharing.
The successful candidate must be passionate about creating the best experience for our clients, proactively seeking out new technologies and best practice approaches. They will develop qualitative and quantitative reports and collate continual client feedback to drive future developments. They will own at least one ‘client journey’ and will be dedicated to increasing value for our clients through impactful onboarding, adoption and creating clear and simple avenues for receiving service and support from the D&B ecosystem.
Key Responsibilities
- Develop and define the client engagement strategy for Europe as part of service model
- Builds strong connections with North America colleagues to ensure a consistent approach.
- Works closely with clients and internal cross functional teams to define needs and identify opportunities for integration, improvements and optimisation of the client journey
- Collate data on client needs and creates regular reporting
- Benchmark best practice digital service and support portals and techniques to evaluate and recommend potential for D&B
- Responsible for ensuring optimum and consistent usage of client-facing digital platforms
- Maintain strong relationships with related teams including Product, Client Services, Support and Delivery
- Additional duties as assigned.
Essential skills
- 6+ years experience in client support and service organisations, specialising in seamless onboarding processes using digital delivery platforms
- Experience of platforms such as Power BI, Tableau, Google Cloud Portal, SFDC, SFDC Service Center or Gainsight Customer Communities.
- Ability to own design and digital automation of the client experience from onboarding onwards
- Ability to collaborate with others on the needs of key benchmarks and reporting needs and recommend measures for the success of the post sales experience.
- Innovation to find better ways to track and report on client needs, engagement and solutions to better support and service our clients
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