Client Enablement Manager
Job Location: London, England - Full Time (Hybrid / UK remote)
Start Date: ASAP
Unfortunately we are not able to offer Visa sponsorship at this time.
About CreativeX
CreativeX is building technology to power every creative decision with data. Our tools and data application help some of the world’s biggest brands, including Unilever, Google, Heineken, and more, measure the quality of their content.
We are looking for someone to join our Client Success team as a Client Enablement Manager to help us achieve our goal of driving product adoption and value realisation across our client base, while building scalable systems and processes that will allow us to successfully train and educate a growing client base.
This role will report to the Director of Client Success and will be based in London / or Remote within the UK (note: travel to London may be required on occasion). As a Client Enablement Manager you will be responsible for running our client enablement strategy, from creating content and delivering trainings to designing a scalable self-service education repository. Your goal is to equip our users with the knowledge, tools, and resources they need to get the most out of the product. This is a great opportunity to take ownership of an essential piece of our business, deliver immediate impact for our users and scale it strategically.
Who we are looking for:
As a Client Enablement Manager, you'll design and lead both 1:many and 1:few training sessions all designed to help ensure our users are successfully adopting CreativeX at critical stages of their lifecycle. You will demonstrate deep product knowledge and use change management techniques to provide effective training and guidance to our users on how they can best leverage CreativeX, specific to their needs.
As the founding member of this team, you'll work closely with our Director of Client Success to create our client enablement strategy designed to lead our clients toward sustained success. You'll act as a training expert, product champion and adoption consultant. You'll be both executing the training and designing the long-term program. You'll be expected to build cross-functional relationships across Client Success, Support, Sales, Marketing, and Product to deliver an outstanding and value-oriented client experience.
What you will work on:
Who you are:
Preferred Qualifications / Experience:
The preferred qualifications are not dealbreakers! At CreativeX we encourage applicants of all backgrounds and identities to apply for roles that align with their own interests and career trajectory. If you see yourself in this role, we would love to see your application!
What we Offer:
🍎 Fully paid medical, dental, and vision (US) and Private Medical Insurance and Health Cash Plan (UK)
✈️ Generous time off + bank holidays
📚 Education budget to be used for individual learning experiences or grouped with your team for joint learning
🧘 Annual subscription to Calm and Headspace for your mental wellbeing
🎟 Monthly coaching to talk to a trained professional about career goals, relationships, and personal development
💵 Competitive salary and commission plan including stock options, as we believe that everyone should have a stake in the business
🍼 3-month full pay parenting leave for all employees who have been with the company for one (1) year
🪴 Employee contributions to a 401(k) once they have completed their eligibility period
CreativeX provides equal employment opportunities for all applicants and employees.