The Client Delivery Team is responsible for proactively maintaining and developing lasting and strategic client relationships and supporting the successful delivery of NQC services into our client accounts. As Client Delivery Executive, you will assist the team in ensuring that all clients experience and benefit from a valued NQC service offering.
Key Responsibilities:
As a Client Delivery Executive, you are expected to undertake the following responsibilities as part of your day to day activities:
- Assisting in the delivery of all aspects of services into the portfolio of clients including the management of supply-chain related campaigns and projects.
- To effectively interact with internal NQC teams including the Service Delivery and Product and Assurance Team when managing campaigns and client service requirements.
- To interact closely with the NQC Service Delivery team, to gather, monitor and analyse campaign performance data and ongoing campaign strategy on a weekly basis through the duration of a client campaign.
- To assist in the development of campaign plans for each client and update them on an ongoing basis with all current and relevant information concerning the client and the campaign, from the point of handover from the Business Development Manager.
- To assist in the production of relevant weekly, monthly or quarterly service delivery status reports for each client.
- To provide support to senior colleagues on client relationships and to respond to their requests in an efficient and timely manner.
General Responsibilities:
- Be an ambassador for the company at all times.
- Maintain a high quality of communications internally and externally.
- Carry out any reasonable job related task requested.
- Implement and act in accordance with companies information security policies.
- Protect assets from unauthorised access, disclosure, modification, destruction or interference.
- Execute responsibilities in line with security processes or policies.
- Report security events or potential events or other security risks to the organisation.
- Adherence at all times to confidentiality clauses set out in employment contracts, particularly with regards to the handling of sensitive data and information.
- Attend training courses provided by the company and maintain awareness and adherence to company policies and processes.
- Adhere to all company policies included within the Employee Handbook in particular the Code of Business Ethics, the Equality and Diversity Policy, the Health & Safety Policy, Internet and Email Policy and other asset related policies.
Requirements
- Relevant experience of managing and developing customer accounts/relationships.
- Demonstrable experience of managing the delivery of services into customer accounts.
- Effective verbal communication skills in particular the ability to provide clear advice.
- Excellent interpersonal skills with people at all levels.
- Fluent in German.
Key Competencies
- Is consistently motivated, committed and able to perform duties in all situations.
- Communicates and receives ideas, views and information to achieve understanding.
- Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour.
- Plans and prioritises activities and resources to maximise performance and minimise errors.
- Thinks creatively and embraces opportunities for change.
- Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues.
Benefits
- Competitive salary package.
- Udemy access.
- Hybrid working policy.
- Private pension scheme.
- 25 days holiday (Increasing with service) + bank holidays.
- Health Cash Plan.
- 24/7 Access to a Virtual GP.
- Life Assurance (4 x Salary after probation period).
- Regular company socials & events.
- YuLife: Employment benefits and perks platform.
