The Customer Care Support will be part of our extraordinary Customer Support team where you will be responsible for supporting card holders’ needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. This position is located in Pasay, NCR, Philippines.
SPECIFIC RESPONSIBILITIES WILL INCLUDE:
TRAINING:
This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.
• At least 2-3 years of contact center experience.
• Punctual, regular and consistent attendance.
• Customer service experience required, Prior experience in contact center,
financial industry or ecommerce environments is strongly preferred.
• Demonstrated commitment to quality and customer service based on the
customer’s needs.
• Excellent verbal and written communications, interpersonal skills, customer
orientation, team interaction, problem solving and multi-tasking skills required.
• Requires efficiency, accuracy, and attention to detail.
• Computer experience within Windows environment as well as ability to navigate
the internet, utilize computer shortcut functions, and navigate through multiple
program platforms.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.