Claims Representative (CA) - Roamly

About Roamly

Roamly Insurance Group (Roamly), a wholly owned subsidiary of Outdoorsy Holdings, Inc, is the first full stack insurtech for travel enthusiasts with an embedded offering that brings modern-day RV insurance to make owners' vehicles 'rent ready.' Roamly provides a suite of unique digital insurance products that eliminate the commercial use exclusion clause that prohibits online renting activity. Roamly enables marketplaces to embed and offer a broad array of insurance products – such as rental insurance, trip and travel insurance, and pet insurance, among other offerings – directly to customers through simple booking flows. Additionally, the insurtech markets personal and professional insurance products to peer-to-peer and marketplace businesses. For more information, visit www.roamly.com.

About the Role

Our claims organization  is focused on resolving claims as quickly as possible with technology first and data driven analytics, all while improving/eliminating traditional claims efficiencies We’re looking for a Claims Representative who’s passionate about helping customers in need. As a claims representative at Roamly you will help create fiercely loyal customers when it matters most and demonstrates both technical proficiency along with the aptitude to handle personal/commercial claims, help drive processes, and maintain a high level of quality. If you’re tired of the status quo and want to be part of a forward-thinking claims organization on the cutting edge of technology, we want to speak with you!

We're passionate about our customers, collaborative consumption, community, and entrepreneurship. We've been motivated by our values from day one: we always put the customer ahead of ourselves. We like winning. We make long-term progress in the world and repay our gratitude in every community interaction. 

The ideal candidate will understand that Roamly is building to achieve the unthinkable  and will need to utilize their technical and operational claims knowledge in order to support the needs of the Roamly Claims Team. 

Requirements

Your work at Roamly:

• Investigate, evaluate, and negotiate recreation vehicle  damage claims to reach a fair and equitable settlement for involved parties
• Interpret policy contacts and identify how coverage applies to a particular loss
• Accurately document files to include all key claims activities
• Work with external partners to ensure our customers receive a high level of efficient and effective service
• Process and index all claims related documents
• Assist the claims department with the handling of total loss vehicles. This will include monitoring salvage vehicles, obtaining all necessary forms, paying salvage invoices and processing proceeds.
• Review new claims and guide customers with end to end claims resolution
• Ability to obtain appropriate insurance licenses
• Other duties as assigned

What you will bring to the table:

• 3  years of specialty vehicle claim handling experience ( Commercial and/or Personal) 
• Demonstrated ability to manage relationships with both internal and external customers
• Excellent verbal and written communication skills
• Self-managed, highly motivated, and confident
• Able to work well under deadlines in a high-paced, changing environment
• Strong analytical and problem-solving skills
• Effective team player
• Detail oriented
• Proficient in basic computer skills

Bonus:

• CA adjusting license
• 1st and 3rd party injury experience  

Benefits

Benefits & Perks:

• Opportunity to help build a company from an early stage
• Competitive salary
• Equity in one of the world's fastest-growing companies
• Comprehensive health and welfare benefits
• 401(k) Match
• Flexible PTO

The expected compensation range for this position is displayed in accordance with potentially applicable laws. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, prior work experience, and geographic work location. The total annual compensation package may consist of a base salary and bonus dependent upon position.

It is the policy of Outdoorsy Holdings, Inc. to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.

We continue to have our home and headquarters in Austin, Texas, but we have embraced a distributed model of working to reach the best talent in the United States and globally. While some roles may require proximity to our Austin office or one of our properties, roles based outside of our Austin office can sit in any of the following 21 US states: AR, AZ, CA, CO, FL, GA, IL, IN, MN, MO, MT, NV, OH, OK, SD, TN, TX, UT, VA, WA and WV. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.