A little about us:
Container xChange is the leading online platform for container leasing and trading. We simplify the logistics of global trade, making the processes surrounding the container as simple as the container itself by providing a neutral infrastructure for all logistics companies.
Our team of 100+ like-minded xChangees from 40+ nationalities has made this possible! We have scaled far beyond the small start-up we once were and continue to disrupt the industry together.
The role:
At xChange, we operate a marketplace dedicated to leasing and trading containers, providing a neutral, secure platform where suppliers and customers can seamlessly lease, buy, and manage their container transactions. While our platform fosters smooth interactions, challenges can occasionally arise, including issues like damaged or lost containers and quality discrepancies.
As our Claims Associate, you will efficiently resolve disputes between customers across various claim types. You will act as the main point of contact for customers and collaborate with external partners like insurance providers and surveyors.
This role offers an opportunity to gain valuable insights into the container industry while developing skills in claims mediation, relationship management, problem-solving, and operational efficiency. You will play a key role in enhancing our claims processes, ensuring high standards of quality and service excellence, and achieving our operational targets.
Location:
This role can be based in Hamburg or remotely within Germany, with working hours approximately aligned to U.S. business hours (~11:00 a.m. to ~7:00 p.m. CET).
