Claims Assistant

Claims Assistant

Job Title: Claims Assistant

Location: Austin, TX

Reporting to: Supervisor, Claims Concierge

Work Environment: Hybrid

About Hippo:

Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.

Hippo built the world’s first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don’t have. Simply put, Hippo exists to protect the joy of homeownership.

About This Role:

Hippo is looking for a Claims Assistant to join our team.   We're seeking a detail-oriented individual to work in a fast-paced environment, who will support the claims department's daily operational needs through various administrative tasks and projects.  Great opportunity for interested professionals that seek to advance in their role and grow their career here at Hippo though various career pathways.

About You:

In this role, you will take pride in performing your duties with exceptional precision and accuracy. You are a self-motivated individual who excels both independently and as a collaborative team member. You thrive in an environment where you manage multiple responsibilities concurrently, skillfully navigating through various systems. Your commitment to delivering excellent customer service will be evident in your interactions with both internal and external customers, ensuring a positive and professional experience for all.

What You’ll Do: 

• Work with claims adjusters and our Financial Operations team to properly initiate and process a successful "Stop Payment"
• Post claim recoveries from our vendors and subrogated claims
• Pay expense invoices when needed
• Maintain process of adding all new vendors to the claims system for proper reporting
• Complete timely claim assignment referrals to our carriers
• Exporting entire claim files and communications for attorney's or DOI responses
• Generates invoices for vendor partners
• Management and upkeeping of adjusters out of office calendar, as well as adding out of office events in our claims system
• Monitors the general claims mailbox. Responding to claim inquiries via email and outbound calls, distributing/uploading emails and relevant documents to the appropriate claims and identifying high priority emails related to complaints and suits

Must Haves: 

• 2 years of exceptional administrative skills are required
• Prior experience in insurance is desired but not required, training is provided
• Proven track record of strong organizational skills, multi-tasking skills, and communication skills, both written and verbal
• Proficient in productivity software (Outlook, Word, Excel, and Zoom)
• A natural inclination to work within a culture that is fast-paced and dynamic, requiring flexibility to get great work done
• Flexibility to work additional hours or adjust shift hours to support workload surges during catastrophic events

Work Environment:

• Hybrid – A minimum of 2 days per week in the office, set schedule. 3+ days preferred and encouraged.
• Schedule – Monday through Friday 8am - 5pm
• Candidates must have flexibility to work overtime or flex schedule to support workload surges during catastrophic events.

Benefits and Perks

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:

• Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k) retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
• Equity - This position is eligible for equity compensation 
• Training and Career Growth - Training and internal career growth opportunities
• Flexible Time Off - You know when and how you should recharge
• Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.