Are you ready to rethink your routine? We’re looking for a Claim Support Advisor to join our Product Innovation team. As Claim Support Advisor, you will work across NPD (New Product Development) and EPD (Existing Product Development) projects to deliver the claim substantiation and communication of product claims across skincare and colour categories as per our NPD timings. This role will work closely with our Brand, Regulatory and Technical teams to ensure formulas are designed to deliver the required product efficacy and that the right testing is carried out and scientific rationales prepared to substantiate the product claims. In addition, the Claim Support Advisor will work closely with the Product Marketing team to ensure product claims are translated correctly across marketing content and communications.
Welcome to Trinny London!
Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.
We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
Our Values
We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow together.
We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.
The Role
Your daily to-dos might look like this:
CLAIMS
- Work with Brand and R&D to ensure formulas are designed to maximise product claims
- Design claims testing approaches and create scientific rationales to ensure products have global complaint claim substantiation
- Understand business objectives to be able to focus efforts where there is most value (concepts/tec/formulas)
- Create portfolio of claims per products/actives
- Manage the Claims Matrix Process/Claims risk acceptance
STORY/TOOLKIT - inc markets & channels
- Review our social channels documenting and validating technical and scientific insights generated from interviews with Trinny and other experts.
- Manage and build an ingredient story and efficacy database to aid in the development of new products, claim substantiation and ingredient story communication
- Prepare and input into presentations to support the team in gate approvals and product presentations
STAKEHOLDERS
- Communication with key internal partners, Brand, Regulatory
- Ability to plan work according to priorities
- Collaborate with cross functional teams (marketing, NPD, operations, and regulatory) for product launch strategies and execution - toolkit finalisation with all key commercial teams involved
- Perform other assigned reasonable projects and functions by management
- Have a keen awareness of worldwide innovations, trends, consumer feedback and competitor activity both in mass and prestige
- Build and use global external networks e.g. CTPA, CE, PCPC to influence/brief business by market competitive and risk assessed claims
- Create innovative solutions for complex claims problems
- Have a strong understanding of claims in the market, claims regulations and best practice for evidence, proposes fact based and risk -based (where appropriate) solutions to more complex claims support requests
- Can highlight opportunities for innovative claims, with strong rationales
- Can analyse complex data, regs, determine key facts
Requirements
These skills will help you go far in this role:
- 5+ years experience in a technical/ scientific communications role
- Passionate about skincare and beauty
- BSc in Biology or Chemistry is required; MSc desirable
- Experience in discussing and communicating scientific concepts.
- Good understanding of global claims regulatory guidelines and their applications in each region and regulatory implications.
- A successful track record of effectively/appropriately prioritising and managing multiple projects simultaneously.
- Demonstrated ability to develop strong and positive working relationships across diverse teams and be able to facilitate discussions and decision making.
- Excellent verbal and written communication skills.
- Keen attention to detail and accuracy.
- Ability to assimilate clinical and scientific information and present it in a concise manner.
- Ability to think creatively and good excellent problem-solving skills.
We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.
Benefits
Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:
- Hybrid and flexible working, with core working hours
- 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays)
- Welcome to Trinny London Starter Stack and swag
- Company discount for yourself, your friends, and family
- Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
- An annual personal training and development budget
- Enhanced family friendly packages
- Pension scheme
- Cycle to work scheme
- T-Parties = many office socials as well as summer and festive celebrations!
- Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)
Equal Opportunities
We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves.
We’re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
