About Us
Splend offers customers the opportunity to enjoy the benefits of car ownership through flexible car subscription services. Our innovative offerings cater to rideshare and delivery drivers partnering with platforms like Uber, AmazonFlex, and others. In essence, we enable individuals to assume control of their career, however, our commitment extends beyond just providing access to vehicles. Our all-inclusive solution streamlines administrative tasks for drivers and utilises data analytics to enhance safety, thereby allowing them to focus on what truly matters in life.
Our Positive Impact
We aren’t just about car ownership; We are also fast-tracking the transition to green mobility, reducing the carbon footprint of Rideshare drivers by transitioning to electric and hybrid vehicles. This makes Splend an industry leader for this vitally important environmental change.
About the Role
The City Manager is responsible for running the day to day operations of the Customer Support Hub in Cricklewood. Supported by a team of Customer Experience Specialists, Vehicle Logistics Specialists and Team Leads, this role will manage the fleet, customer journey and oversee all operations including but not limited to: On-boarding, Exchange, Terminations, Deliveries, Vehicle Utilisation.
The City Manager will have a direct impact on the growth of the London region, as well as managing the development of the team, supporting them through periods of change management and creating an environment for them to be successful.
Other duties will include but not limited to:
- Manage a team of Customer Experience Specialists, Vehicle Logistics Specialists and Team Leads
- Overseeing the lifecycle of our customers including on boarding, car inspections, exchanges, and terminations
- Conduct monthly feedback discussions with all direct reports to discuss performance, operations and encourage innovative thinking
- Follow up and monitor all team members’ allocated tasks ensuring a high level of accuracy and efficiency
- Provide on the job training and mentoring of staff members
- Manage daily, weekly and monthly reporting of the state’s Operation. Including commentary around key metrics, action items and strategic initiatives
- Maintain the fleet in the region according to the guidelines set by the Fleet team
- Maximise utilisation by minimizing time off road at repairers
- Manage escalations
- Responsible for local revenue and data integrity
- Ensuring vehicle damage is located and appropriately charged
What You'll Bring:
- Ideally hold a university degree or Management/Leadership qualifications (3+ years experience in relevant roles preferred)
- Prior experience in managing an operational team in a B2C retail environment
- Prior Fleet Management experience preferred and a keen eye for data analytics
- Proven experience working in a fast paced, operating environment
- A working knowledge of the on-demand economy and specifically Uber preferred
- The ability to build rapport and make staff feel comfortable and excited to be involved in the business
- Experienced in the rental car, fleet finance or fleet related industry (desirable)
Our Benefits:
- Performance based bonus
- Opportunity to participate in the employee share program
- 20 days annual leave as standard (excl. bank holidays)
- An extra 5 days flexi leave (for when you need some additional time off)
- 5 days sick leave (for when you’re under the weather or need to care for a family member)
- A day off for your birthday!
- Private health care
- Health and wellbeing allowance
- Employee Assisted Program
- Dedicated Learning & Development Platform
At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth.
We welcome candidates from all backgrounds and experiences to join our team and help us build a more inclusive future. If you share our commitment to diversity and inclusion, we invite you to apply!
