• Responsible for efficient and accurate processing of customer orders.
• Own & manage customer order fulfillment process and lead the customer service team to meet the function objectives, liaising with all parties involved including production plants, transport companies and customer side.
• Handle customers complaints/ questionnaire and ensuring customers’ satisfaction.
• System databases maintain and responsible for different systems interface.
• Work with line manger to support the overall customers service optimization and report making.
• Prepare operation SOP and training material, provide training and coaching to team members to improve service quality.
• Take an active part in process improvements with other departments, within Company’s guidelines.
• All other related issue for the function.
• Minim 10 years working experience in customer services roles.
• At least 3 years on managing an international customer service team.
• Good command of English, fluent in speaking and writing.
• Strong data management skills via SAP.
• Be able to accept new challenges for changes with open mindset.
• Strong attitude problem solving.
• Taking care about customer’s needs.
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