WHO WE ARE
Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.
JOB SUMMARY
The Chief Steward is responsible for overseeing all aspects of the housekeeping team, dining room and meal services. This includes meal set up, meal service and meal clean up, as well as all food service-related duties. The Chief Steward maintains food service supply inventories and orders, as well as assists the Hotel Manager and Rotational Steward Trainer with the training of other stewards.
WORK SCHEDULE The Chief Steward works approximately 12 hours per day, on a rotational schedule of approximately 2 months on, 1 month off.
ESSENTIAL DUTIES
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. Additional duties may be added or assigned at any time.
• Works with Hotel Manager to oversee and supervise Rotational and Seasonal Stewards in dining room meal and wine service.
• Oversees all dining room SOP’s including set up and clearing before and after all guest meals.
• May be asked to take meal orders and serve meals, prepare early riser buffet, lounge service, bartending duties or assist bartender.
• Works with the galley and Hotel Manager to ensure that special diets and guest requests are communicated with the stewards and efficiently and accurately handled.
• Prepares a variety of non-alcoholic lunch drinks.
• Performs phase cleaning and oversees all dining service stewards’ phase cleaning.
• Maintains CDC standard cleanliness in the dining room and food service areas.
• Communicates in detail with Hotel Manager about the dining room and service area repairs needed and follows up accordingly.
• Controls inventory and orders for all dining equipment and consumables such as china, linens, service ware, and cleaning chemicals.
• Submits requisitions for food service equipment and consumable items based on par levels for monthly deliveries.
• Responsible for continued implementation and training of the ACT cleaning system.
• Assists Hotel Manager and Rotational Steward Trainer with training stewards in dining and wine services.
• Maintains organization, stock, and cleanliness of all food service storage areas.
• Cleans assigned guest, officer, or staff cabins; make beds, clean sinks, mirrors, showers, windows, and toilet, empty trash, dust, vacuum, deodorize, and change towels per guest request, etc
• Conducts detailed cabin inspections on a daily basis to ensure the company standard of look and feel of the cabins are correct and consistent.
• Ensures turndown services are executed correctly and in the given time frame.
• Performs phase cleaning and oversees all housekeeping stewards’ phase cleaning.
• Communicates in detail with Hotel Manager about cabin repairs needed and follows up accordingly.
• Ensures appropriate marketing materials are in each cabin, i.e. Exploration and National Geographic magazines and brochures.
• Controls inventory and orders for all housekeeping consumables such as bed lines, laundry supplies, guest amenities, and chemicals.
• Submits requisitions for all housekeeping items based on par levels for monthly deliveries.
• Responsible for continued implementation and training of the ACT cleaning system.
• Assists Hotel Manager and Rotational Steward Trainer with training stewards in cabin duties.
• Maintains organization, stock, and cleanliness of all housekeeping storage areas
• Assists Hotel Manager with special services (for example: Out of the Blues) as needed.
• May be assigned to fill in for contract steward positions when the crew is short-staffed.
• Maintains storage and organization of storage areas. Helps in maintaining the inventory of cleaning supplies, linens, and food needed for the Dining Room.
• Is cross-trained in housekeeping Chief steward role and if short staffed all steward positions may include cleaning cabins, turndown service, phase work, and cleaning of public spaces.
Safety & Security:
• A member of the medical team.
• Participates in onboard safety training, meetings, and drills, as directed by the Captain, including fire, abandon ship, man overboard, flooding, and medical emergencies.
• Participates in shoreside training as required by the company.
• Familiar with the ISM codes and requirements.
• Familiar with all duties under the company Safety Management System including Emergency Station Billet duties.
• Maintains familiarity and standards within CDC and Health Canada Vessel Sanitation regulations.
• Familiar with MSDS information and responsible for ensuring that hotel chemicals are properly labeled.
Additional Duties:
• Performs any duties as required by the Hotel Manager.
• The Chief Steward must possess the ability to effectively present information in one-on-one and small-group situations.
GENERAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Previous experience with food service, and/or housekeeping and hotel industry required.
• Minimum three months experience as a steward or equivalent experience.
• Good working knowledge of wines.
• Supervisory and Training Experience Preferred
• Strong leadership skills
• Excellent customer service skills: possess a professional demeanor and the ability to use necessary levels of tact and courtesy.
• Detail oriented and thorough; able to follow through on assigned tasks.
• Ability to work independently, to complete assigned tasks.
• Ability to anticipate guest needs.
• Strong time management skills; able to handle multiple tasks, set priorities, and meet deadlines.
• Works well under pressure.
• Ability to get along well with co-workers and support a team environment.
Licenses/Certificates
• Current First Aid/CPR certification required.
• Alcohol Server Training (OLCC) required.
• STCW Basic Safety Training preferred.
• STCW Crowd Management required.
Breakdown of the total compensation range: $129 base daily rate + $50 guaranteed tip + 10% vacation pay Bonus opportunity target: 5%
Employment is contingent on the following:
- In compliance with U.S. Coast Guard Regulations, 46 CFR Parts 4, 5, and 16, you will be required to undergo the following drug tests: post-offer prior to start date, random, reasonable cause, and serious marine incident per US Federal guidelines.
- Pre-offer background check; employment is contingent upon the results of this screening.
- Post-offer physical examination; your employment is dependent upon being determined fit for sea duty.
Continued employment is dependent upon consent to and passing these tests.
Lindblad Expeditions continues to highly recommend that all new hires be up to date with all vaccines prior to the first day of employment and getting boosted annually when eligible, including those vaccines that protect against COVID-19. All crew must still comply with all country-specific vaccination requirements.
Communication Skills
Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The physical demands per position are described in the Job Analysis sheet and are available to all applicants upon request.
COMPENSATION STATEMENT
Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.
For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.
Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.
