Chief Operating Officer - Poland

Joining us as the COO of Poland, you will take the lead in overseeing Customer Success, Customer Care, RevOps, Finance, and Patient Care operations within the Polish market. This role is centered on optimizing communication and processes across functions, enhancing our customer success metrics, and driving growth through strategic initiatives. Your focus will be aligning operational performance with our evolving business objectives, ensuring seamless coordination across departments. The role will report to Piotr, our CEO in Poland. 

Objectives

• Provide guidance and oversight to the different functions and  enhancing autonomy and operational efficiency.

• Ensure that all operations, from customer-facing teams to back-office functions, are aligned with the company’s evolving business objectives.

• Continuously evaluate the company’s performance, making necessary adjustments to meet shifting market and business demands.

• Manage the integration of customer success initiatives for recent and future acquisitions to align with the company’s core value drivers.

• Be a visionary leader with a hands-on approach to effectively spearhead operational enhancements and tackle intricate problem-solving challenges.

Attributes & experience we're looking for 

1. SaaS Business Model Expertise - Strong understanding of SaaS business models, with healthcare and SMB sectors as additional advantages. 
2. Relevant Customer Success Experience - Proven experience in core operations such as onboarding, account management, and retention, with a strong focus on expansion within the SMB segment.
3. Visionary Leadership - Ability to inspire and lead teams while also diving deep into operational details to understand and resolve issues effectively.
4. Ability to dive deep - Skilled in using data-driven models to cut through complexity, structure analyses effectively, and prioritize key issues for resolution
5. Learning attitude - You are open to learn, anytime, from our customers and from the team. 
6. Global scaling experience - Demonstrated ability to work collaboratively in a cross-functional setup, balancing global strategies with local execution need.
7. Focus on results - You excel in impactful tactics, you put plans into action, fast.

1. Intro call with the Docplanner Global Executive Search team + SHL

2. Interview with Piotr, CEO Poland & Aleksandra, Head of People Experience

3. Business Exercise, incl. a few hours of preparation time and a 1h working meeting with Piotr and Carlos, Global COO, to discuss your thoughts and findings - exactly as if you were working here already

4. Final face to face meetings with the Warsaw team and our leadership

5. Offer (subject to references)!

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This is a hybrid role based in Warsaw (2 days a week in office).

For internal applicants, please ensure your manager's green light before applying. Thank you! :)