Chief Operating Officer

Duties and Responsibilities:

• Essential Job Functions:
• The COO will be responsible for developing the vision, strategy, and implementation in five primary areas:


• Operations
• Set a clear, coherent vision for Mastery’s operations across the enterprise; ensure operations are executed at a consistent, high-quality level across the network.
• Create processes and operational metrics aligned with the operational goals of the organization.
• Lead central operations function to ensure all 24 schools maintain physical environment standards, front desk staff are warm, effective and friendly to parents, students and staff.
• Lead development vision and monthly professional development sessions for Assistant Principals of Operations (APOs).


• Facilities
• Set a clear, coherent vision for Mastery’s facilities across the enterprise; ensure facilities function is executed at a consistent, high-quality level across the network.
• Manage and execute a $50+ million capital program across Philadelphia and Camden schools.
• Ensure all facilities are maintained and emergency and security systems are strong.


• Enrollment
• Design and execute a marketing and operational student enrollment strategy that enables all schools to reach their enrollment budget targets.
• Oversee marketing and communication campaigns for enrollment plans.
• Train school-level staff in enrollment tactics and strategy.
• Support school-level enrollment initiatives and intervene when necessary to ensure success.


• Management and Organizational Processes
• Ensure that Central Office is an exemplar of large organization/district management.
• Champion and manage process improvement across the organization.
• Create and revise management processes to ensure team effectiveness.
• Implement management development programming to develop skills of central office and school-level operations leaders.


• Other Job Functions:
• Organizational Leadership and Special Projects
• Serve as an active and effective part of Mastery’s senior leadership management team.
• Manage mission critical special projects and initiatives. Develop ideas into implementable projects (including projects outside of operations domain).

Qualifications:

• Track record of leading, motivating and developing high performing teams that deliver results.
• Strong financial fluency: demonstrated ability to specify the financial analyses required to support strategic decision-making and use financial indicators to manage organizational performance.
• Strong data fluency: demonstrated ability to lead teams and organizations in designing and implementing strong data-driven cultures and the systems, processes and tools required to support them.
• Demonstrated ability to build consensus, facilitate collaboration and problem-solving and manage conflict among varied stakeholders in matrixed environments.
• Equity focused; understands the ways in which structural racism impacts the communities we serve and takes steps to irradicate inequities network wide.
• Superior organizational skills; able to keep personal and team’s work on schedule.
• Flexible and adaptable with a demonstrated ability to lead in a nimble, lean organization.
• A leader who is reflective, self-aware, and approaches the COO role with humility.
• Mission-driven; possesses an affinity and passion for education choice, access, and Mastery’s overall mission.

Education and Experience:

• A minimum of 15 years of professional experience including at least eight years of executive / senior management experience, ideally with general management experience overseeing multiple functions or successive experience leading varied functions.
• Bachelor’s degree required; MBA or master’s degree in a related field strongly preferred.
• Experience with strategic planning in complex, dynamic settings.
• Experience building and scaling operations in high growth environments.

Physical and Environmental:

• Ability to physically perform the essential duties of the role – either on-site or remotely, and to work in the environmental conditions required, such as: traveling to network campuses; maneuvering in office spaces (including standing, walking, sitting for long periods of time, speaking loudly and clearly, seeing and hearing things both near and far away); stooping, kneeling, reaching file cabinets/shelves; fine finger and hand manipulation in use of computer, chalkboard, dry erase, &/or projectors; filing, faxing, scanning, coping, typing, mailing, and making phone calls; sitting for up to two (2) hours looking at a computer monitor, using a keyboard/mouse, and typing.

Other Requirements:

• Position requires local &/or regional travel to Mastery and other sites. Must have valid driver’s license and vehicle, or access to reliable transportation.