Channel Relationship Manager

The Role

The Channel Relationship Manager is responsible end-to-end for the success of the Paymode-X partnerships, specifically focusing on Financial Institutions. The Channel Relationship Manager will build and maintain relationships across all key stakeholders – Product, Sales, Marketing, Implementations & Client Success – to ensure continued strategic alignment and success and that Paymode-X remains an organizational priority.  

The Channel Relationship Manager will identify strategic partnership and product/capabilities expansion opportunities with organizations, ensuring that Paymode-X is viewed as a market-leading fintech partner consistently brining executable ideas and strategy to the relationship.  They are also equally responsible for understanding Voice of Customer and clearly articulating and appropriately advocating for the channel partnerships across the Paymode-X organization.  

The Channel Relationship Manager works closely with the Paymode-X Product, Solution Consultants, Marketing, Implementations, and the Client Success  – ensuring alignment, open communications, and ongoing revenue growth.  

How you’ll contribute

• Identifying strategic partnership to access our 550,000 vendor network and moving them through commercials, technical integration and all go to market efforts to initiate first payment.  
• The single point of accountability for the overall health of the channel partnership relationship  – with end-to-end visibility of the relationship
• Primary liaison between Bottomline and the channel – fully responsible for ongoing alignment and communication
• Responsible for ongoing revenue growth and strategic relationship expansion
• Responsible for escalation mitigation and management
• Works closely with teams on strategic clients within the partners portfolio  
• Manages all SOWs with Paymode-X Product
• Understands the contract commitments from both Bottomline and the bank channel and ensures all commitments are met
• Manages all agreed upon KPIs
• Complete Quarterly Business Reviews with bank channel– relationship, financial, service and product adoption /execution health  
• Sets a positive tone on the Channel team, as a leader – motivating, training, all-in
• Regular presence in Portsmouth 
• Regular presence onsite with the client – this is critical  

If you have the attributes, skills, and experience listed below, we want to hear from you

The Channel Relationship Manager must have excellent communication skills, a strong leadership presence, the ability to successfully navigate within large organizations, consultative sales and customer service skills, and the ability to build excitement and growth surrounding Paymode.  They must excel at overcoming objections to the satisfaction and success of the Paymode-X clients, Vendors and Partners.  The Channel Relationship Manager must possess strong analytical skills and be able to distill large amounts of data to make recommendations to drive revenue. 

• 5+ years of client service management, account management, card management experience or sales experience
• 5+ year of B2B and/or Accounts Payables experience
• Positive, self-motivated, team player, action and results orientated
• Proven ability to assess organizational strengths and gaps, and motivate individuals and teams to embrace and meet objectives
• Software-as-a-service experience a strong plus
• Highly organized and capable of working effectively across functional groups
• Excellent communicator, both written and verbal
• Experience managing and leading fast paced sales or client management teams
• Not afraid to make changes to teams, processes, or technology to improve the Professional Services organization
• Efficiency & quality at the core of all work
• BA / BS in a related discipline preferred 

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