COMPANY OVERVIEW:
NetNation, a division of Ntirety, is a leader in providing innovative, reliable and secure online solutions to SMBs through direct and indirect channels. NetNation delivers reliable, secure, and scalable online solutions to over 500,000 customers worldwide. NetNation has emerged as one of the largest private labeled SMB hosting solution providers in the world due to the company’s expertise in developing secure, multi-tenant hosting environments and is committed to providing SMB's with cost effective business solutions. NetNation’s core products include Domain Names, Web Hosting and Email, and other online applications such as backup and recovery, security and online presences builders. For more information about NetNation, please visit http://www.NetNation.com.
We are first and foremost a service company, enabled by technology… not the other way around. We believe that service is the core to creating a vibrant, “built-to-last”, organization. If what I’ve said isn’t a mission you can get behind, or you are looking for a big paycheck to do more “directing” than “doing”… stop reading.
Still with us? You likely believe that there is more to a job than just getting paid, and that the mission really matters. Good. Because we believe that too.
POSITION PURPOSE:
The Channel Partner Account Manager will play an active and pivotal role in client relationship management by working as a liaison between the Channel Partner, Global Partner Team and other internal departments to strengthen partner relationships, grow revenue and contribute to the overall success of the partner program.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
· Provide exceptional and comprehensive support to all partners within the Global Partner Program.
· Manage all aspects of the partner relationships, anticipate short-term and long-term needs.
· Assist in the development and implementation of new partner onboarding, sales, marketing and product management strategies to grow the Global Partner Program.
· Become subject-matter-expert for all things related to Global Partners and provide prompt, professional and knowledgeable responses to partner inquires.
· Create and deliver comprehensive plans and proposals, including new product launches, migrations and other partner projects.
· Lead product and project requirement-gathering process for new products and projects, including partner and internal communications.
· Gain and maintain expertise in product portfolio including domains, email, hosting and other value added services and how Global Partners connect and interact with NetNation’s front end and backend systems.
· Provide product demonstrations, presentations, guided walk-throughs of NetNation’s product portfolio, and associated services.
· Participate in discussions with prospects, customers, and partners to gather technical and process-related requirements that aid in the design of product and go-to-market strategies.
· Effectively communicate with external / internal teams and Senior Leadership Team.
· Ability to multi-task and manage multiple initiatives with shared resources.
· Responsible for developing, scheduling and conducting quarterly Global Partner business reviews.
· Interface directly with partners and large customers throughout the implementation process to ensure that deliverables and responsibilities are correctly defined and that milestones are achieved.
· Perform data analysis, revenue reconciliation and create partner invoices on a monthly basis.
· Ability to manage partner specific projects including gathering and documenting requirements, task assignment, define deliverables and manage through completion.
· Liaises with various departments to effectively communicate and represent Global Partner’s needs.
· Proactively identifies areas of improvement in the Global Partner Channel Sales and assists in implementation of solutions.
· Other duties as assigned.
Requirements
DESIRED MINIMUM QUALIFICATIONS:
· Bachelor’s degree in marketing, business, or related field or equivalent combination of education and experience.
· 2+ years of experience in Business–to– Business (B2B) account management or Client Relationship Management.
· Proven record of accomplishment in managing major accounts, preferably in technical field.
· Demonstrated ability to troubleshoot and problem solve efficiently and effectively.
· Ability to juggle the roles of self-motivated “Initiator” and strong team player, with superior detail-oriented, organizational and analytical skills to help identify and resolve challenging situations.
· Excellent verbal and written communication skills.
· Knowledge of or familiarity with fields such as project management, account planning, marketing, sales, account management, technology in general, and the web hosting or similar industry.
PREFERRED SKILLS:
· Proficient in Microsoft Office (Access, Excel, Outlook, PowerPoint and Word)
· Ability to communicate to all levels of an organization, both internal and customer-facing
Benefits
NetNation, a division of Ntirety is an Equal Employment Opportunity / Affirmative Action Employer (EEO/AA).
NetNation offers a competitive salary and benefits including Paid Time Off, FREE Medical to Employees, Dental, retirement plan with 401(k) match, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Ntirety is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal, State or local law.
NetNation thanks all candidates for their interest; however, only shortlisted candidates will be contacted.
