Channel Operations Support Analyst

Your Career

We are seeking a forward-thinking, enthusiastic, and experienced analyst for the Ecosystem Operations team who will support the channel partner ecosystem.  You will be responsible for supporting both internal channel teams and external partners by responding to and managing inbound requests and inquiries relating to the Nextwave partner program.  These requests will be wide ranging and relate to the various components of the partner program and may include channel business process support, training and enablement, master data management, exception process handling, or generally providing information to partners and internal stakeholders regarding the partner program. 

Your Impact

• Provide broad based operational support to our NextWave partner program, particularly by responding to inbound requests from channel partners and internal partner ecosystem stakeholders - Examples of inbound requests may involve the following business processes 
  • Granting, validating, and troubleshooting access to the partner portal
  • Ensuring accurate partner program compliance data 
  • Deal Registration exception process handling
  • Partner Locator (SFDC based tool) data updates and troubleshooting
  • Partner applications and onboarding
• Act as liaison for the Global Ecosystem Operations team with cross functional teams such as Finance, theater Sales Ops, Data Governance, and IT
• Lead and support the defining, implementation, and enablement of business process improvements
• Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness
• Assist with tool maintenance and data clean-up projects (SFDC hygiene, etc.)
• Document processes and procedures on an ongoing basis

Your Experience

• Relevant experience managing, investigating, resolving high volume cases using an email based ticketing system or something similar 
• Strong customer service skills and attention to detail
• Effective communicator that can get participants passionate about topics being presented with solid verbal, written, and presentation skills for all levels in the organization
• Experience collaborating with cross-functional teams
• Experience with G-suite (Sheets, Docs, Slides), ServiceNow, and SFDC (sales hygiene, reporting, maintenance), data governance / data hygiene activities
• Demonstrated experience taking ownership of a business domain or managing a business process and being accountable to stakeholders
• Nice to have in a related or similar field, but not required
  • Experience supporting Ecosystem / Channel sales organizations - partners, distributors, cloud service providers, system integrators, etc. 
  • Experience supporting a partner program and its various components (e.g., onboarding, compliance, deal registration, rebates and incentives, partner master data management, etc.
  • Experience identifying Ecosystem process issues, building recommendations and implementing strategies to optimize performance
  • Building and distributing enablement and training materials on various sales operations processes

The Team

Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers to help them understand how our products can secure their environment. This is where our sales operation teams come in. 

Our Sales Operation Team members support our sales account managers and systems engineers to assist in large organization’s migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world. As part of our sales operations, you support the sales team by providing research, reports, and craft and support systems and processes that enable the process of sales. You are committed to your team’s success – and enjoy pitching in to assist when it comes to solutions selling, learning, and development. It’s a true partnership, one built on building the best cybersecurity solutions for each individual client.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $62000 - $102500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.