Channel Operations Specialist

The opportunity

Come join our APAC Channel Team at Unity! We’re looking for an operations professional with a desire to make a real impact in a growing team. As a key team member, you will help us to continue becoming an outstanding enabling organization.

As a Channel Operations Specialist, you will be pivotal in crafting, maintaining, and optimizing processes to drive growth across Unity’s Channel Project and operations. You will work closely with Channel leadership, primarily APAC Partner Account managers the global channel program team to ensure that the entire partner sales process is adhered to accurately (from the creation of product selling rules, and sales quotations to coordinating with finance/relevant departments on orders in CRM, Order Management and Finance systems). This role involves overseeing the daily operations of channel partners, developing and implementing strategies to enhance channel performance, and ensuring alignment with overall business objectives.

What you'll be doing

• Analyze existing channel processes, and work with leadership to optimize and scale them, ensuring they are partner-centric and stay in sync with the channel program requirements
• Deliver strategic and operational support for the opportunity to Cash sales process using Salesforce.com to improve and maximize sales efficiency
• Ensure data accuracy in CRM, Order Management, and Finance Systems and become a subject matter expert in our Partner Relationship Management Software (PRM)
• Provide daily support to the Sales and Partner sales team and clients and partners to handle their inquiries, troubleshoot problems, or explain business processes/system usage
• On-board Resellers sales reps on the sales process

What we're looking for

• Proficiency in CRM (Salesforce) or other channel management software
• Strong analytical and problem-solving skills
• Strong project management skills
• Excellent communication and interpersonal abilities
• Fluent in written and spoken English and Korean

You might also have

• Strong understanding of channel sales
• Experience in Program management
• Familiarity with data tools such as Looker

Additional information

• Relocation support is not available for this position.
• International relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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