As a Channel Account Manager at Black Duck Software, you will be pivotal in managing and nurturing relationships with our channel partners in Tokyo. This role is designed for a proactive individual who can handle various operational, strategic, and administrative responsibilities to drive mutual success for both Black Duck and its partners.

Key Responsibilities

• Build and maintain strong relationships with partners to foster collaboration and trust. Act as a liaison between Black Duck and its partners, ensuring effective communication and support.
• Regular Engagement: Schedule and lead regular meetings with partners to review performance metrics, discuss challenges, and explore opportunities for growth.
• Training and Support: Provide necessary training and resources to partners to enhance their understanding of Black Duck's products and services, enabling them to effectively sell and support our solutions.
• Resource Allocation: Share marketing materials, sales tools, and product updates to empower partners in their sales efforts.
• Collaborate with partners to identify new market opportunities and develop strategic plans for expanding sales within their networks.
• Work with partners to plan and execute joint marketing initiatives aimed at driving customer acquisition and retention.
• Monitor and analyze sales forecasts, ensuring alignment with Black Duck's overall business objectives. Provide insights and recommendations based on data analysis.
• Track partner performance against established goals and metrics, making adjustments to strategies as needed.
• Serve as the primary point of contact for partner inquiries, providing timely and accurate responses to questions related to contracts, orders, and product information.
• Address any issues that arise promptly and effectively, ensuring partner satisfaction and continued collaboration.

Administrative Responsibilities

• Create and manage purchasing agreements, ensuring compliance with company policies and partner needs.
• Oversee the order processing workflow, ensuring accurate and timely fulfillment of partner orders.
• Manage the billing process for partners, including the preparation of invoices and tracking payments.
• Complete other administrative tasks as necessary to support the smooth operation of partner management activities.

Required Experience:

• A minimum of 5 years of experience in partner sales, demonstrating a deep understanding of partner dynamics and sales processes.
• Proven experience in order processing with partners, ensuring accuracy and efficiency in handling transactions.
• Strong reading and writing skills in English are essential; verbal communication in English is preferred to facilitate effective collaboration with partners from diverse backgrounds.
• Familiarity with negotiating contract documents, particularly partner agreements, is highly desirable.
• The ideal candidate will be a motivated self-starter with excellent interpersonal skills and the ability to think strategically. You should have a strong desire to build successful partnerships and be comfortable working in a fast-paced, dynamic environment. A passion for technology and a commitment to driving sales growth through collaboration will be key to your success in this role.

Join Us at Black Duck Software:

If you are ready to take on a challenging and rewarding role in partner management and contribute to the success of a leading software company, we invite you to apply and become part of our innovative team in Tokyo.