The Role:
If you are a results-driven Change Manager with a passion for driving positive organizational change, we have just the role for you!
This position requires a skilled individual with a focus on assessing, prioritizing, and coordinating changes to minimize disruptions to IT services while maximizing the benefits of change.
The Change Manager plays a vital role in ensuring that changes are implemented smoothly, efficiently, and with minimal risk to business operations.
What you'll do:
Change Management Process:
- Design, implement, and maintain a robust change management process aligned with ITIL best practices.
- Establish clear roles, responsibilities, and workflows for requesting, assessing, approving, and implementing changes.
Change Evaluation and Prioritization:
- Assess proposed changes to determine potential impacts, risks, and benefits.
- Prioritize changes based on business impact, urgency, and resource availability.
Change Advisory Board (CAB) Management:
- Facilitate CAB meetings to review and evaluate proposed changes.
- Coordinate cross-functional stakeholders to ensure comprehensive change assessments and decisions.
Communication and Stakeholder Engagement:
- Communicate change schedules, plans, and impacts to relevant stakeholders, including IT teams, business units, and customers.
- Foster collaboration and transparency to ensure stakeholder buy-in and support for changes.
Change Implementation and Review:
- Coordinate change implementation activities, including scheduling, resource allocation, and risk mitigation.
- Conduct post-implementation reviews to assess the success and effectiveness of changes, capturing lessons learned for future improvements.
Change Management Tools and Technology:
- Utilize change management tools and technologies to streamline change processes, track change status, and generate reports.
- Stay informed about industry trends and best practices in change management tools and methodologies.
Training and Awareness:
- Provide training and guidance to IT teams and stakeholders on change management processes, procedures, and best practices.
- Promote awareness of the importance of change management and its benefits across the organization.
