We are looking for a Change Management Senior Analyst to join our Team. In this role, you will be responsible for the design, development, and implementation of change management strategies and activities associated with various client projects and initiatives within the US and internationally. Our ideal candidate is confidant in their abilities, and in their ability to collaborate with internal teams and stakeholders, working to ensure a smooth transition, foster user adoption, and minimize resistance during the change process.
If you enjoy developing and implementing change strategies and enabling long term sustainability of changes, this position could be a great fit for you!
This position is a hybrid position with 4 days on-site and 1 day remote, and will be a W-2 Hourly 3-month contract with probable extension.
The hourly rate is $60 – $80. Candidates will be paid within this range based on their work experience and skills. Candidates are also eligible for limited benefits such as health insurance, professional development, trainings, our referral bonus program, and our wellness program.
Responsibilities:
- Applies change management methodology, processes, and tools to support adoption of changes required by a project or initiative.
- Supports operational readiness planning, assessment and implementation activities, including stakeholder management, impact assessments, communications, user experience, UAT and training support.
- Leads analysis and design of existing and new business processes that span multiple areas of the organization, including customer operations, sales operations, marketing, training, finance and legal.
- Leads/participates in backlog management and prioritization for their projects.
- Gains in-depth knowledge of specific project(s) under their responsibility and build relevant technical acumen.
- Leads the management of cross functional relationships including but not limited to indirect management of teams involved in project lifecycle (development, testing etc.).
- Leads the design of medium to large sized project(s) and creates a proposed future state design. Uses empathy to account for people impacts.
- Develops scalable processes to support and benefit Company initiatives.
- Deconstructs technical concepts and metrics to facilitate process development.
- Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
- Completes assessments of business processes and documents each of the following areas: problem statements, change impacts, process flows, gap analyses and solution recommendations.
- Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.
- Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment.
- Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Proven experience in change management within medium to large-scale transformation projects (e.g. systems migration, process changes).
- Strong knowledge of change management frameworks (e.g. ADKAR, Prosci).
- Prosci Change Practitioner Certification is a plus.
- Excellent communication, meeting facilitation, and stakeholder management skills.
- Ability to work with cross-functional teams and engage with senior leadership.
- Demonstrated experience in training and development for large user groups.
- Experience with the following applications/systems is a plus:
- Dimensions (UKG) Application suite e.g. Time and Attendance, Payroll, HR
- ADP Globalview Payroll
- Workforce Management, Financial and HR ERP systems
- Cable Billing Platforms (e.g. CSG billing system)
- ServiceNow Platform
pureIntegration is an Equal Opportunity Employer (EOE), qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All your information will be kept confidential according to EEO guidelines. Additionally, the Wage Transparency Omnibus Amendment Act of 2023 grants you rights regarding transparency in wage information. To learn more, please refer to this link.
Disability Accommodation for Applicants to pureIntegration
pureIntegration provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [email protected] or by mail to: pureIntegration, Human Resources Department, 1801 Robert Fulton Dr, Suite 450, Reston, VA 20191. Please indicate the position you are applying for.
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