Change Management Lead - Production Support (Hybrid)

As a valued colleague on our team, you will provide expert advice and team guidance on creating and implementing enterprise-wide change management strategies-as a pillar of success-for delivering products, services, and capabilities to maximize adoption and minimize resistance through engagement, learning, and listening.

THE IMPACT YOU WILL MAKE
The Support and Tools - Change Management - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Gather data and ensure accurate analysis and reporting to define the change management strategy and execution framework for the enterprise.
• Integrate change management methods into initiatives, programs, projects, product, production systems, and capability delivery.
• Apply change management process tools and best practices to create a strategy to enable successful adoption and refine change management tools, frameworks, and operating models based on demand, capacity, and pace of change.
• Support the design, development, delivery, and management of change initiatives including engagement (communication), learning (training), and measurement of the pace and effectiveness of change (metrics).
• Conduct impact analyses, assess change readiness, identify key stakeholders, and coordinate dedicated resources in support for change execution and delivery.

Minimum Required Experiences

• 4 years of change management experience in an enterprise setting.
• 4 years of experience in IT Service Management.
• 4 years of experience supporting technical and executive stakeholders.
• Experience developing and building roadmaps and documenting change artifacts.
• Experience leading and coordinating cross-functional change meetings.
• Experience advising stakeholders in alignment with ITIL best practices.
• Experience training departmental change coordinators.
• Strong ability in communicating project timelines and statuses

Desired Experiences

• Experience supporting technical incident management and subsequent process improvements.
• Experience supporting technical teams.
• ITIL Certifications
• Bachelor's Degree

Tools

• Jira
• myServices / ServiceNow
• Microsoft Office (OneNote, SharePoint, PowerPoint, Excel, etc.)

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers

Fannie Mae is primarily a hybrid company.  We embrace flexibility for our employees while providing office space for in-person work and collaboration.  This role is classified as (Remote/Hybrid/Onsite). If you speak with a Recruiter, they will provide you with more information about the definition of this classification.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected]
 

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.