About Your New Role
We currently have a great opportunity for a Change & Incident Coordinator, reporting into our Change Manager, to join a Defence program here at Leidos.
This role will be responsible for the day to day implementation of the Change, Incident, and other ITIL processes within the Level 3 support team including:
Change and Release
- Effective end to end management of Changes including raising, reviewing, progressing, and providing feedback on all Changes for the team
- Work closely with team members and the Change Manager to ensure Changes are effectively documented, and progressed in a timely manner, including supporting the review and approval processes.
- Facilitation of the Forward Schedule of Change and assessing scheduling impacts to avoid deployment conflicts
- Assisting the Team Leader with managing schedules for significant activities, which may include Release planning and Project planning
Incident Management
- Management of Incident queues and other team tasking including assisting the Team Lead with assignment of tasks, as well as follow up on actions
- Commitment to Change Process adherence to align with the departments delivery methods and outcomes
- Management of releases during business hours and after hours.
- Requirement for on call/after-hours shifts
About You and What You'll Bring
Some of the things we're looking for, we don't expect you to tick off all of these however prior experience within a change and incident environment is essential:
- Strong understanding of ITIL Processes and how Change and Incident Management integrates with the other ITIL Processes
- Strong presentation, engagement & communication skills (written & verbal)
- Details oriented, ability to adhere to document quality control requirements
- Self-motivated and driven to achieve deliverables and positive outcomes
- Inquisitive attitude, willing to ask if there is a better way of operating
- Ability to work as part of a team or independently
- ITIL V3/V4 Qualified is preferred but not essential
- Service Management related qualifications desirable, in particular relating to Incident and Change
- SharePoint qualifications desirable
- Project Management qualifications desirable
Due to the nature of the work, this role will require applicants to be Australian Citizens with a current NV1 Clearance as a minimum, with ability to obtain a clearance of NV2.
At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities and age groups.
The company's diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos is an Equal Opportunity Employer.
