The Role
The Change Management Team is empowered and responsible for delivering a strategic programme of change to the industry, proactively raising Change Proposals to address known issues and opportunities, and prioritising the change agenda to deliver an innovative, transparent, and effective change process that focuses on consumer outcomes.
The Change Analyst will be responsible for the day-to-day operation of the change process, developing solutions to address issues and realise opportunities in the retail energy market, engaging with stakeholders to capture views and impacts, producing change documentation, and ensuring REC products remain accurate and up to date.
Responsibilities
- Develop an in-depth understanding of the Retail Energy Code, its products, and the end-to-end impacts of these on industry stakeholders and consumers.
- Provide advice and support to REC parties and stakeholders in understanding and engaging in the change process.
- Identify the impacts of Change Proposals to REC products, Parties and Service Providers, consumers, and other Industry Codes.
- Analyse the root causes of issues and develop effective, proportionate, and enduring change solutions in collaboration with other Code Manager and other Service Providers.
- Produce comprehensive, accurate, and realistic Change Proposal Plans setting out a timetable for each Change Proposal relative to its complexity, importance, and time-sensitivity.
- Produce and review responses to impact assessments and consultations, identifying required amendments to solution options and legal drafting.
- Organising and setting up workshops / arranging documentation to facilitate industry feedback / collaboration / input at various working and issues groups.
- Complete cost-benefit analysis and produce robust business cases to support the case for approving or rejecting Change Proposals.
- Produce high-quality change documentation to internal quality standards.
- Develop and maintain strong, collaborative working relationships with other Code Managers and other REC Service Providers.
- Provide 2nd line support to the service desk to resolve change management queries and assist with front-line queries during busy periods.
Competative salary plus excellent benefits package
Requirements
The successful candidate will be able to demonstrate the following skills, knowledge, and experience:
Required Experience:
- Demonstrable experience in the GB energy retail market in a relevant role.
- Understanding of the regulatory framework for the GB retail energy market.
- Experience developing solutions to complex operational and technical issues impacting a variety of stakeholders.
Required Skillset:
- Adept and versatile with the ability to understand and process vast, complex information.
- Ability to identify and understand the impacts of policy development and regulatory change on a broad range of stakeholders.
- Analytical skills to identify the root cause of issues and develop optimal solution options.
- Exceptional presentation and communication skills, both written and verbal, able to understand and articulate complex issues to all levels of seniority and to technical and non-technical audiences.
- A keen eye for detail and the highest standard of quality for themselves and others.
- Passionate about delivering exceptional service and positive outcomes for the market and consumers, putting consumer outcomes at the heart of what you do.
- Be a team player, with strong interpersonal skills, working collaboratively towards a shared vision for the future.
- Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental, and Energy Management Systems.
WHAT WE OFFER
25 days annual leave, plus bank holidays
Reward and recognition schemes
Flexible working
Private Bupa healthcare
Life Assurance (up to 4 times annual salary)
Matched pension contributions
Season Ticket Loan
Cycle to work scheme
Buy and Sell annual leave
Reimbursement of eye test and up to £50 towards glasses or contacts
Corporate gym rates
Employee Assistance Programme
Summer and Christmas parties, along with monthly Gembar
