[CFS] Robotics Operations Manager

Company Introduction

CFS (Coupang Fulfillment Services) is a subsidiary of Coupang and manages all fulfillment operations for the company. With experts from diverse backgrounds in warehousing, loading, packaging, shipping, and returning goods, we are innovating to become one of the global retailers. Coupang FCs (Fulfillment Centers) are beyond logistics warehouses. Supported by innovative technologies and factory automation systems, our FCs use data to improve our expertise in the order fulfillment process and make it more streamlined, cost-effective, and efficient. If you thrive in a dynamic environment where you take ownership and deliver results, join us. Come infuse innovative thinking throughout our fulfillment operations to create a world where our customers wonder, "How did we I ever live without Coupang?"

The Robotics Operations team’s vision is to ensure a smooth introduction of new technologies and processes for our Operations customers. Our missing is to provide support to the network of existing tech and create best practices and standards for new robotic tech introduction while maintaining a high bar for customer experience during network scaling.  

Key Responsibilities

• Monitor key operational metrics for AMR/AGV performance and deep dive data to identify root cause
• Identify operational pain points and product / process improvement to increase productivity, capacity and throughput in partnership with Ops
• Drive process optimization and create permanent corrective actions to implement network wide
• Visit Sites & host reoccurring meetings connecting sites to establish knowledge sharing

Basic Qualifications

• Bachelor’s degree required
• 5+ years of experience in customer facing roles resolving technical issues with operations and engineering and/or other logistics positions within a distribution/Fulfillment Centre (FC) and logistics environment
• Excellent analytical, organizational, problem solving skills & detail oriented
• Strong competency with spreadsheets, word processing and database software
• Strong written and oral communication skills with an ability to work effectively at all levels of the organization with minimum supervision
• Able to establish relations with site and automation leaders to establish knowledge sharing and best practice generation
• Able to effectively manage and implement changes in a team-based culture  
• Able to manage multiple projects and deliver results on time, on budget and to the complete satisfaction of internal business partners
• Knowledge of Warehouse Management System (WMS)  

Preferred Qualifications

• Previous experience in ecommerce space, warehouse operations, robotics and logistics
• PMP or Lean Six Sigma Certification
• Excellent communication skills in Korean and English

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
*The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
*Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

[Details to Consider]
• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.
• Your personal information will be collected and managed by Coupang as stated in the Application Privacy • • •  Notice is located below.
https://privacy.coupang.com/en/land/jobs/

[Document Return Policy]
1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ([email protected]). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.

4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.