[CFS] Operational Excellence Governance & Program Manager

Company Introduction

CFS (Coupang Fulfillment Services) is a subsidiary of Coupang and manages all fulfillment operations for the company. With experts from diverse backgrounds in warehousing, loading, packaging, shipping, and returning goods, we are innovating to become one of the global retailers.

Coupang FCs (Fulfillment Centers) are beyond logistics warehouses. Supported by innovative technologies and factory automation systems, our FCs use data to improve our expertise in the order fulfillment process and make it more streamlined, cost-effective, and efficient. If you thrive in a dynamic environment where you take ownership and deliver results, join us.

Come infuse innovative thinking throughout our fulfillment operations to create a world where our customers wonder, "How did we I ever live without Coupang?"

Role Overview

• The CFS Operations Excellence is committed to driving innovation and efficiency through a holistic approach to design, training and operational management. Our mission is to relentlessly improve automation reliability, facilities management, and vehicle equipment maintenance. We champion continuous improvement, 5S standardization, and robust project management practices. By fostering effective change management and process standardization, we set benchmarks across business units, standardize and optimize processes, automation and robotics operations in the field, and deliver comprehensive training. Our early life cycle management approach ensures sustainability and excellence from inception to completion, empowering our clients to achieve unparalleled operational success and adequate preparation for network-wide rollout. 

Key Responsibilities

• Develop frameworks and processes to support Coupang Fulfillment Services Automation Maintenance, Robotics Deployment, and Continuous Improvement strategy.
• Develop, implement, and govern program management processes, tools, templates, policies, and metrics to create operational efficiencies to meet or exceed organizational goals.
• Building and maintaining close working relationships with business partners and ensuring alignment to group standards, goals and policies.
• Developing OE governance model and processes to achieve a flexible, efficient approach continuously improving processes and aligning with CFS governance to maximize effectiveness. 
  
  

Basic Qualifications

• 6+ years of program management experience in large organizations, with increasing influence and responsibility
• Prior Program Management, Automation or Operations experience. Also open to experience in Finance or Consulting.
• Experience initiating and leading analytical projects with minimal guidance, taking a structured approach to solving complex business problems.
• Advanced Excel modeling experience.
• Strategic thinker with demonstrated experience taking broad visions and concepts and developing and launching successful structured enablement programs with predefined metrics to measure impact.
• Excellent communications skills including, writing, presenting, as well as accuracy and attention to detail.
• Proven track record of managing multi-faceted projects with the ability to drive through completion.
• Excellent communications skills in both Korean and English
• Bachelor’s degree is required.
• PMP or Lean Six Sigma Certification required.

Preferred Qualifications

• Excellent communications skills in both Korean and English strongly preferred.
• Proven experience designing and implementing automation deployment and maintenance strategy in e-commerce.
• A fast-thinking, curious, high-energy individual ability to work with a wide range of personalities.
• Advanced SQL skills, eCommerce experience, and MBA

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
*The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
*Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

[Details to Consider]
• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.
• Your personal information will be collected and managed by Coupang as stated in the Application Privacy • • •  Notice is located below.
https://privacy.coupang.com/en/land/jobs/

[Document Return Policy]
1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ([email protected]). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.

4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.