What We Strive For
Strive Health is built for purpose — to transform a broken kidney care system. We are fundamentally changing the lives of people with kidney disease through early identification, engagement and comprehensive coordinated care. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from chronic kidney disease through end-stage kidney disease, leveraging comparative and predictive data and analytics to identify at-risk patients. Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top talent in the healthcare community and set a new standard for how kidney care should be done.
Why We’re Worth the Application
- We Strive for excellence and Strive has been recognized with six Best Place to Work awards, including Forbes America’s Best Startup Employers 2023 and 2022, Built In Colorado’s Best Places to Work 2022 and 2024, Comparably’s Best Places to Work in Denver 2022 and The Tech Tribune’s Best Startups in Denver 2022. Additionally, Strive’s CEO, Chris Riopelle, has been recognized as one of Denver Business Journal’s Most Admired CEOs.
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We derive innovation and ideas from through authentic diversity intentionally building a team that represents the populations we serve in partnership with our Employee Resource Groups:
- Strive Forward - LGBTQ
- Underrepresented Minorities
- Women and Allies
- Parent and Caregivers
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We care and support our Strivers within and beyond work to feel fully charged and empowered through our generous wellbeing offerings including:
- Flexible time off
- Sick time off
- Companywide wellbeing days
- Two comprehensive EAPs and a variety of mental health tools
- Volunteer time off
- Leave packages including a sabbatical, parental leave and eight weeks paid for living donor
- Professional development
- Financial wellness resources
- Carrot Fertility and Peloton for all Strivers
- We like to have fun by celebrating our successes as a team through team building, company gatherings, experiential incentives, core value awards, a companywide book club and more.
- We value tenacity to help us overcome obstacles with grit and determination to deliver compassionate kidney care.
Central Scheduler
What You’ll Do
The role of Central Scheduler is crucial in ensuring our patients receive timely and accurate scheduling of their medical appointments. This role will report to the Manager, Operations. You will ensure accurate and timely visit scheduling, collaborating with clinical staff to optimize schedules and minimize cancellations or rescheduling. In addition, you will engage with patients to provide excellent customer service, inform them about our services, and schedule appointments with accuracy. Consistently monitoring your own performance, you will take proactive steps to meet or exceed targets while working closely with other schedulers to improve processes and achieve team goals.
The Day to Day
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Coordinates and schedules patient appointments with medical providers, ensuring accuracy and efficiency.
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Drives clinical priorities forward by making outbound calls to patients, ensuring they are scheduled promptly. Uses communication skills and sales experience to engage patients, highlights the benefits of appointments, and addresses any scheduling needs with a customer-focused approach.
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Maintains a high level of accuracy in scheduling to meet patient needs and provider availability.
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Understands patients' needs thoroughly and convincingly presents Strive's care model to encourage appointment scheduling.
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Communicates effectively with patients via phone to provide appointment information, answers questions, and addresses concerns.
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Achieves daily and weekly Key Performance Indicators (KPIs) related to scheduling efficiency and patient adherence to appointment time and date.
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Handles patient inquiries and objections professionally, providing clear and helpful information to facilitate scheduling.
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Reschedules patient appointments as needed, ensuring minimal disruption to their care plan.
Minimum Qualifications
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High school diploma or equivalent.
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2+ years experience in a scheduling, customer service, or sales role.
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Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
Preferred Qualifications
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Experience, education, or training within the healthcare industry.
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Proficiency in using scheduling software and other relevant computer applications.
About You
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Excellent communication and interpersonal skills.
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Strong organizational skills and attention to detail.
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Ability to meet daily and weekly performance targets.
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Ability to understand and articulate Strive's care model to patients.
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A patient-focused approach with the ability to handle objections and provide solutions.
Annual Base Salary Range: $22.25 - $25.00
Strive Health offers competitive compensation and benefits, including Health insurance, Dental insurance, Vision insurance, 401k Retirement Plan with Employer Match, Life and Accidental Death & Dismemberment insurance, Disability insurance, Health Savings Account, Flexible Spending Account, paid company holidays, in addition to Vacation Time Off. An annual performance bonus, determined by company and individual performance, is available for many roles as aligned to Strive Health guidelines.
Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]
