Central Investigations Technician - Asset Protection (Remote)

Central Investigations Technician - Asset Protection (Remote)

The Central Investigations Technician will support and assist the Central Investigations Manager and Team with day-to-day analytics and observation to identify potential internal and external fraud in stores to reduce shrink and drive profit. 

Primary Responsibilities

• Supports Stores, Asset Protection Teams, and Field Investigations by providing summary reports and evidence to support cases.
• Responds to inquiries from the field in relation to suspected shoplifters or unusual activity such as critical incidents, inclement weather, burglar/fire alarms, etc.
• Reviews and analyzes Point Of Sale (POS) exception reports and stores systems information to identify potential losses through theft, fraud or deception within assigned area.
• Refers associates suspected of dishonesty to district and store leadership for further investigation and resolution. Aids store teams in conducting internal investigations.
• Monitors CCTV surveillance.
• Assists non-Asset Protection stores with phone interviews on potential internals suspects.
• Provides Key Performance Indicators reporting on internal fraud to field leadership.
• Assists Remote and External Technician responsibilities.
• Meets established performance goals for the role. 
• Supports Company’s shrink and safety initiatives.

Core Competencies & Accomplishments

• 2+ years Asset Protection experience, or analytical or IT responsibilities
• Strong software skills; intermediate Excel, MS Word, PowerPoint
• Critical Thinking and Analytical skills, Produces Results
• High School or equivalent; Bachelor’s Degree preferred

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match and an associate discount on JCPenney merchandise.

About JCPenney:

JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company’s flagship store, jcp.com. JCPenney is one of the nation’s largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 120 years, playing a vital role in the communities it serves. For additional information, please visit jcp.com and follow JCPenney on Facebook, Instagram, and Twitter. For more opportunities to join our team please visit our careers page.