Provide support to the Independent Channel, delivering professional customer service to drive coffee and side product sales on behalf of the UCC Account Managers to ensure sales and customer satisfaction targets are consistently met.
The Role:
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Monitor and review customer trading and regional performance to identify cross and up selling opportunities to meet regional development plans
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Respond quickly to all in-coming sales enquires and follow through within agreed customer time frames
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Ensure all quotations raised are accurate and according to agreed pricing structure and margins specified
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Answer phones and deal with enquiries as per our procedures
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Able to plan own proactive work schedule to meet customers or AM’s deadlines
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Polite with excellent persuasive communication and networking skills
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To create new accounts on CRM database
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Assist with install, servicing, repair, or any ad hoc queries on our Aeromark System
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Create, maintain and update database of customers (in line with GDPR) with complete information and emails, ensuring customer follow-up at all times are professional and on time
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Follow agreed Company/Customer procedures and guidelines, to resolve potential complaints, suggesting solutions and driving positive business and customer outcomes
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To resolve customers’ inquiries with the appropriate departments across UCC to ensure their enquiry is dealt with quickly and efficiently
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Assist and support sales, production, and supply chain in handling adhoc customer needs and requests professionally and timely
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Manage the Sales Coordinator Inbox with Central Coordinators for OOHI
The Person:
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Great customer service skills-face to face and telephone experience
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Ambitious, achievement orientated and ability to use own initiative
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Able to deal with technical product information and prioritise workload
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Excellent communication skills – verbal and written
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Confident user of Microsoft office and business systems
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Enjoys being part of a small and proactive team
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Able to persuade, influence and negotiate professionally and effectively
Salary: up to £24,600 + Quarterly bonus + 25 days holiday + Pension + EAP + Life Assurance + other Company benefits.
