Key responsibilities:
· Implement and deploy Microsoft Dynamics CE
· Analyze front office processes (sales, marketing and customer service) to identify opportunities for improvement
· Gather and understand client functional requirements
· Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CE
· Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK
· Identify creative workarounds to meet requirements without the development of custom code
· Understand the functional capabilities and limitations for out of the box functionality as well as custom code
· Create technical specifications
· Design and integrate business processes and data flows between CRM applications and
· other applications, such as back office/ERP applications
· Train client personnel on the usage and administration of Microsoft Dynamics CE (functional user training and technical training)
· Develop high level project work plans
· Provide technical support to existing CRM clients
