Tasks:
Area 1: Customer communication
• Governance meeting catalog management with the customer
• Coordination of catalog release management
• Coordination of new products
• Coordination of adaptation of existing products
• Error analysis AD, which is the customer's responsibility
• Coordination of general operational topics (e.g. SLA/SLT)
Area 2: Monitoring of operations with regard to the catalog products
• Monitoring of the workflow in the integration layer (IL) and ILOR (TOM)
• Reports to operations in the event of a risk of an SLT being torn
• Error analysis with operations
• Communication point for the service teams in Magdeburg (ILOR) and Hungary (IL)
Area 3: Further development of the catalog
• After coordination with customer: Structure/adaptation of products in
o Maintain, operate and execute catalog Excel
o Create loader sheet
o Ensure that operations load the new xml files to test and PROD
o Test manager internally with colleagues from IL/ILOR
o Test manager in the integration test with the customer
Area 4: Documentation and document maintenance
• Updating the detailed concept of service catalog management
• Support with NSSR offers
Area 5: other projects
• Support in setting up catalog management for customers, which is to be built on the basis of the existing environment
Requirements:
• Have understanding about PortFolio items in specific data center business
• Take accountability for E2E customer delivery
• Ensure the quality of services delivered to the customer
• Work closely with the portfolio owner to optimize service catalog
• In cooperation with Deliveries,
• Quality Monitoring at Delivery unit level
• Regular communication with the delivery as well as with suppliers on performance and quality and communication with the customer with a technical focus
• Technical management and coordination of interdisciplinary project teams – also on an international level
• Internal and external contacts at top management level
• Development of global conceptual and interdisciplinary cooperation strategies (national and international)
• At least 5 years of professional experience as a service catalog management
• Detailed and proven expertise in the area of billing, preferably the T-Systems solution
• Good networking in the cloud services and/or public cloud community
• Extensive experience with business processes and their analysis
• Strong technical leadership and methodological skills paired with an analytical, solution-oriented approach
• Very good presentation skills and confidence
• A high level of communication skills and customer orientation is required
• Confident and self-assured demeanor when dealing with internal and external contacts
• High level of commitment, flexibility and resilience as well as creativity and inventiveness
• Very high resilience and adaptability to dynamically changing processes (startup mentality)
Language skills: Fluent written and spoken German and English
Personality:
• Willingness to travel nationally and internationally
• Agile methodological and tool skills
• Outward-looking mindset
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
