Salary: Competitive
Location: Feltham, close to Heathrow airport
Contract: Permanent, full-time
Hours: 37.5 hours per week
Role
We are looking for a Casework Support Officer to assist with the administrative and data entry duties of the Toxicology reporting team and working closely with the accessioning team. You should interact well within the team, have excellent attention to detail, able to work in a fast paced, pressured environment and to manage and organise your own tasks, whilst providing support to others. In addition, you will be able to demonstrate an understanding of the needs of our customers (both internal and external), so enhancing the reputation of Eurofins Forensic Services.
Duties
- Data entry onto the case management information system (C-LIMS).
- Use of complex macro software.
- Operating general office equipment and technology including Microsoft Office and barcode tracking system.
- Scientific support for the reporting team including fact checking reports and compiling analytical data.
- Dealing with enquiries by telephone, email and face-to-face from other teams, customers and couriers.
- Posting and emailing witness statements and associated documents.
- Estimating and invoicing of cases.
- Indexing, pagination and archiving of contents of case files.
- Booking travel arrangements and scheduling meetings.
- Managing court warnings.
- Order, store and distribute consumables for the team.
- Working closely with the entire Toxicology team to achieve the above tasks including carrying out ad hoc tasks.
Qualifications
- Ability to communicate effectively at all levels with customers and colleagues both verbal and written.
- Excellent attention to detail and accuracy of work.
- Possess good skills in Microsoft Word, Excel and Outlook and be able to operate general office equipment.
- Previous experience in the use of LIMS system or a database system an advantage but not essential.
- Demonstrable experience in an administrative role, preferably in a scientific or professional environment.
- Demonstrate a high level of confidentiality and discretion in all aspects of the role as much of the work is of a highly sensitive nature.
- Enthusiastic and proactive approach in carrying out daily duties.
- Must be able to multi-task and prioritise.
- Must be able to work in a fast paced, pressured environment and to strict deadlines.
- Must display patience, determination, and integrity at all times.
- Must possess problem-solving skills.
- Respond effectively to unexpected additional workload and ability to adopt a flexible approach to the varied demands of the job and working hours.
Company Benefits
In return for your hard work and loyal service, we will offer you genuine career and salary progression through our Career Pathways programme, a competitive salary, and a selection of employee benefits via our flexible benefits menu which includes cycle to work, give as you earn, volunteering days,buy and sell holiday. In addition, we also offer the following:
- Life Assurance (3 times annual salary)
- Free Car Parking
- Scottish Widows Company Pension Plan
- 25 days annual leave plus bank holidays (increasing to a maximum of 30 days)
- Employee length of service awards and yearly recognition schemes, celebrating work anniversaries here at EFS.
- Employee tech scheme
- Discount vouchers and flexi reward points on our employee wellness hub
- Everyone who joins EFS will have access to Perkbox allowing you to save money all year round on a wide range of perks such as supermarket savings, days out or your daily coffee
- Learning and study support
- Employee Assistance Programme
- Health Cash Plan membership
- Enhanced company sick, maternity and paternity pay scheme
- Refer a friend scheme
- Subscription to mental health support and wellbeing
To apply, please visit https://careers.eurofins.com/uk
Due to the highly sensitive nature of the work, applicants should note that security clearance is required for this role. To gain security clearance you must have five years continuous residency in the UK. Security clearance is undertaken by a third party to police personnel vetting standards (NPPV/3 and SC), as such any criminal convictions may prevent you from gaining security clearance. In addition, all successful applicants will be required to undertake drug and alcohol testing prior to commencing employment.
