Case Manager (TFT) (CUPE 6.26)

Scope of Position:

To deliver the Ontario Works Program by undertaking the following tasks:

• To interview clients, complete required documentation, determine initial and ongoing eligibility and entitlement and to provide information, guidance, referrals and community liaison on his/her clients’ behalf.

Position Description:

• Interview potential program participants and collect, verify, and input information related to past history, living arrangements, and current financial status.
• Determine initial and ongoing eligibility and entitlement in accordance with the Ontario Works Act, Ministry directives, and local policies.
• Determine and monitor ongoing eligibility by keeping abreast of legislative/directive changes and ensure all documentation is current through routine client office interaction and monitoring and verifying declared income.
• Approve trustees on behalf of applicants under 18 years of age and others that require a trustee.
• Negotiate and monitor mutually agreed upon action plans, assessing client needs, interests, barriers to employment and assisting recipients to overcome those barriers through planning, strategizing, and making referrals to internal programs and external agencies.
• Determine eligibility for life stabilization related expenses for Ontario Works Participants.
• Determine records and recovers overpayments out of ongoing assistance through SAMS and ensures cases are terminated.
• Present evidence in court in cases of fraud if subpoenaed.
• Analyze participation and determine non-compliance based on test of reasonableness and impose sanctions as required.
• Perform other duties as assigned.

Requirements

Knowledge and Experience:

• Four year (Honours) University Degree or Three year university degree plus an additional two year college diploma (in a related field).
• Plus over two (2) years related work experience e.g. social services or counselling (employment and/or educational).

Skills and Abilities:

• A valid Ontario driver’s license as travel is required.
• Sound interpersonal/communication skills, as Case Manager regularly deals with persons with diverse educational background and cultures that may be construed as barrier(s) to employment.
• Ability to operate general office equipment and the corporate standard software, along with department-specific software (i.e. SAMS).
• Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act.

Benefits

Posting #: CUPE 6.26

Position: Case Manager

Position Code: 7SSCAE

Status: Temporary Full Time (approximately 6 months from date of hire)

Number of Vacancies: 1

Employee Group: CUPE Local 4700

Wage: $31.45 - $39.29 per hour

Hours Worked per Week: 35

Division: Emergency and Social Services

Department: Housing and Social Services

Reports To: Program Manager, Ontario Works

Location: Dunnville, ON (combination or remote, in office and off-site work required based on operational requirements of the role)

Posting Period: February 18, 2026 - March 2, 2026

How to Apply:

Please ensure you follow the below application process:

Follow the link below for the application process through Google Chrome or Microsoft Edge:

• Ensure the file extension for your resume document is .doc, .docx or .pdf
• If you are electing to include a cover letter, the cover letter and resume must be uploaded as 1 file.

Find out more information about Norfolk County here: Employment at Norfolk County - NorfolkCounty.ca

The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.

Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education.

Thank you for your interest in this position. Only those to be interviewed will be contacted.