Case Manager
Your role as Case Manager
Dialogue is looking for a Case Manager to take part in our mission to help people improve their wellbeing. Working closely with Sarine Moumdjian, Manager, Member Services, your role will be to ensure patients have a supportive and unforgettable experience throughout our Mental Health+ program and Employee Assistance Program. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!
What you’ll be doing:
- Greeting new patients in the program and accompany them through their journey
- Checking in and following up on active cases, assist physicians and psychologists in their related tasks
- Analyzing cases and providing the best possible solutions to our members
- Taking a critical look at our program and generating ideas to optimize our processes and our patient’s experience ;
- Monitoring data on patient consultations and progress
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Driving usage by promoting the program to existing clients
- You will be responsible for patient safety in your member-facing role
We’d love to hear from you if you have:
- A passion for mental health, quality of care, and improving team processes and understanding
- Availability to work days, evenings, and weekends
- Availability to work a minimum of 8 hours per week, with the opportunity to work part-time (21 hours minimum) or full-time up to 40 hours per week (depending on our coverage needs)
- A strong sense of empathy, time-management, critical thinking, attention to detail, and excellent customer service
- Preferably a Bachelor’s degree in psychology or in any health-related field
- Strong computer skills
Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.
At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team. We’ve got you covered!
- A fully funded benefits plan for our part-time (21+ hrs) and full-time employees
- Unlimited access to a variety of Dialogue's programs for you and your immediate family
- 4 weeks of vacation, 9 wellness days, and 1 paid volunteer day for our full-time employees
- A flexible schedule and a hybrid work approach
- A team of bright, hard-working, and caring people to foster your growth!
- Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue, in accordance with policy terms
About Dialogue
Dialogue is the #1 virtual care provider in Canada. We’ve helped more than 48,000 organizations up their wellness game through our Integrated Health Platform™, which offers a wide range of services, including primary care, mental health, employee assistance program (EAP), and wellness. Discover the true definition of humanized healthcare™ with our team to guide you at every step of the way.
Come as you are. As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].
