POSITION SUMMARY
The Client Services Coordinator (CSC) is responsible for assistance with case management and benefits enrollment to increase food access through services that move families from a place of dependency to self-sufficiency and address the overall health and well-being of at-risk populations. They provide excellent customer service to clients and work to assist in the smooth operation of the department. The ideal candidate has a case management background, demonstrates a genuine concern for people in need of assistance, can multi-task, and believes in service above all else.
POSITION RESPONSIBILITIES
- Supports, serves, and empowers clients in collaboration with a case management approach, assisting with government benefits applications, and developing individualized service plans to promote household economic mobility.
- Serves as a subject matter expert in safety net programs including Supplemental Nutrition Assistance Program (SNAP), Medicaid, Temporary Cash Assistance (TCA), and Medicare Savings Plan.
- Educate clients about services Feeding South Florida offers to reduce food access barriers and end hunger including our Older Adult Programs, Children Programs, and Job Training Programs.
- Refer clients to appropriate community partners to address barriers to breaking the cycle of hunger and poverty including LIHEAP, housing assistance, WIC, education, job training, safety/domestic violence, mental health/behavioral health, substance abuse, healthcare, legal services, and more.
- Ensure necessary grant and demographic information is obtained and tracked from participating clients and PAs, then compiled in a timely and accurate manner for weekly, monthly, quarterly, and annual reports.
- Works with other agencies and groups to achieve greater impact, avoid duplication, and enhance the effectiveness of client services throughout FSF’s quad-county service area.
- Maintains positive relationships with clients, community partners, government agencies, and volunteers.
- Represents FSF at community events and meetings, including occasional support of Mobile Pantries to assist with distributing food and applications.
- Assist management as necessary.
